Temporary IT Support Technician
Danner'sorporated
Temporary
On-site
Pasadena, Texas, United States
Danner’s Inc., a respected leader in Maritime Transportation and Security, is seeking a Temporary IT Support Technician for our Pasadena, TX location. This 8-week contract role will support our team by providing dependable, hands-on technical assistance with computer systems, mobile devices, and IT equipment. Ideal candidates will be reliable problem-solvers with strong troubleshooting skills, excellent customer service, and a commitment to keeping our operations running smoothly
As a Temporary IT Support Technician, you will:
As a Temporary IT Support Technician, you will:
- Serve as Level 1 Service Desk support for all service requests/tickets.
- Provide end-user technical support including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony.
- Coordinate preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipment.
- Provide excellent customer service through effective communication, understanding, and logical troubleshooting.
- Provide detailed documentation regarding steps taken to resolve issues and fulfill requests in the form of incident diary entries, knowledge base and wiki articles.
- Install and configure computer hardware, operating systems, and applications.
- Manage and maintain IT inventory including hardware, software, phones, cell phones and printers.
- Collaborate with other employees, consultants, and vendors to maintain standards and functionality.
- Assist with IT projects/tasks and duties as assigned by IT Manager.
- Occasional travel to branch offices to troubleshoot and/or install new equipment (company vehicle provided for such visits).:
Requirements
- IT support: 1 year (Required)
- Alarm System & Access Control Technicians: 1 year (Preferred)
- Cable networking: 1 year (Preferred)
- Knowledgeable in MS Windows based OS, MS productivity software, CPU/Networking hardware, TCP/IP network protocols, LAN/WAN configuration, IOS, and Android.
- Critical thinker and problem-solver with great organization skills, communicating necessary information to supervisors, as well as make suggestions for improving operations as necessary.
- Excellent time management skills and ability to prioritize problems when handling multiple cases.
- Self-starter, energetic, strong organizational skills, and ability to prioritize workload.
- Meticulous attention to detail with ability to quickly learn complex technical issues.
- Experience with security camera networking a plus.
- Pass a background check and drug screen
- Clean MVR
Job Type: Temporary (approximately 8 weeks)
Location: Pasadena, TX (On-Site)
Schedule: Monday-Friday, 9am-5pm
Education: High school or equivalent (Required); Associates or Bachelors, or IT certification (Preferred)
Location: Pasadena, TX (On-Site)
Schedule: Monday-Friday, 9am-5pm
Education: High school or equivalent (Required); Associates or Bachelors, or IT certification (Preferred)