Technology Services - IT Support (Staff) NFWS

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose within the Organization:

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities:

• Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.

• Educate staff on proper use of hardware and software.

• Perform upgrades and maintenance on systems to ensure optimal performance.

• Identify and escalate requests/incidents, track and route them appropriately.

• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

Equipment Used and Responsibility:

• ​Lenovo laptops

• Macs (supported, but not used as primary equipment)

• Peripherals (e.g. keyboards, mice, monitors, printers)

• Audio-Visual (AV) equipment

Qualifications:  

• Previous technical and customer service experience helpful.

• Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.

• Be able to type 40 wpm.

• Ability to learn quickly.

• May be asked to work in different locations (transportation helpful).

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.

• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2026