Technical IT Support Specialist

Technical IT Support Specialist

Job Family: Technical IT Support Specialist

City/State: Colorado Springs, CO USA

Type and Schedule: Full-Time, Salary/Exempt, On-Site

Annualized Salary Range: $56,697 - $89,174 (commensurate with experience).

About Us: Caliola is a woman-owned small business that is improving and protecting our Nation's way of life through secure collaboration and resilient communications. Our engineers, subject matter experts, and veterans are developing and delivering trusted solutions for mission-critical communications. We seek teammates who share our core values:

I3 for C3 - Insight, Innovation, and Integrity for Command, Control, and Communications

We are headquartered in Colorado Springs, CO, which is consistently ranked as one of the Nation's top ten places to live by US News & World Report. Caliola has been recognized by Governor Jared Polis and the Colorado Office of Economic Development and International Trade (OEDIT) as a key contributor to the growth of the Colorado Springs defense industry. We offer a flexible, collaborative, and open culture that is unusual in the defense industry. We offer generous benefits, including subsidized health insurance and 401(k) matching, and a scalable, competitive pay structure.

As a part of our selection process, we ask all applicants to complete a short, 10-12 minute survey from Culture Index. This is a survey, not a test; no passing or failing. The purpose of this survey is to identify your unique strengths as they relate to our open positions. Please copy and paste the following link into a separate browser window to complete: https://go.cultureindex.com/s/5i6Gpe3wge

Position Description: Caliola is seeking an energetic and detail-oriented Technical IT Support Specialist to join our team. The ideal candidate will have hands-on experience with end user support, hardware setup, user account management, and hybrid (cloud/on-premises) services administration, along with a strong customer service mindset.

Technical Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Build, configure, and deploy laptops and desktops according to company standards.
• Track, organize, and maintain IT hardware and software inventory.
• Create and manage user accounts, groups, and IAM & RBAC access permissions.
• Support Microsoft 365 applications, manage Azure AD users, licenses, and security policies.
• Perform light troubleshooting and administration tasks on Linux systems.
• Maintain accurate records of IT assets, procedures, and support requests.
• Vulnerability scanning, patching, system hardening, security monitoring and triage.

Additional Responsibilities:

• Interact with vendors (e.g., Dell and Microsoft) to resolve issues as they arise.
• Recommend solutions to streamline IT and cybersecurity processes.
• Work under supervision and independently to solve technical and business problems.
• Able to adapt and grow in a fast-paced, evolving environment.

What We Require:

• High school diploma or equivalent.
• 2 – 5 years of IT help desk, desktop support, system administration or similar technical role.
• Excellent troubleshooting, communication, and customer service skills.
• Willing to learn new skills and contribute to team efforts.
• Strong knowledge of Windows Operating Systems and end-user device setup.
• Experience with Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
• Familiarity with Azure EntraID (users, groups, licensing, conditional access).
• Ability to assemble and configure laptops/desktops (hardware & software).
• Understanding of IT asset and inventory management practices.
• Basic knowledge of Linux command line and system operations.
• Ensuring compliance with NIST 800-171 & 800-53 and DoD CMMC Level 2 and other regulatory frameworks.
• One or more relevant certifications, to include:
• CompTIA Security+ (must obtain within first 6 months of employment)
• MS Certified Azure Fundamentals
• MS Certified Azure Data Fundamentals
• MS 365 Certified Fundamentals
• MS Certified Security, Compliance, and Identity Fundamentals
• This position requires the ability to obtain and maintain a security clearance, which is issued by the U.S. Government. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

What We Value:

• Associates degree or higher in Computer Science, Information Technology, Cyber Security, or a related field preferred.
• Active security clearance preferred.
• CompTIA A+, Network+, or other industry certifications.
• Experience working with vulnerability management and remediation.
• Experience with Intune or other endpoint management solutions.
• Familiarity with scripting (PowerShell, Bash) automation.
• In depth knowledge of macOS and IOS devices.

Minimum Physical Requirements:

• Must possess excellent verbal and written communication skills in English.
• Must be able to sit and/or stand for extended periods of time.
• Ability to transition between sitting and standing as needed to complete job-related tasks.
• Ability to safely lift and/or move up to 25 pounds.
• Ability to bend, stoop, and reach as needed to complete job-related tasks.
• Ability and dexterity to grasp, handle, and manipulate small items such as, but not limited to, cellphones, laptops, USB drives, business cards, documents.

Please contact Human Resources with questions about ADA accommodations.

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities at Caliola Engineering. Should a match be identified between your skillset and Caliola's requirements for this or a future opening, you may be contacted.

At Caliola, we believe that true innovation can only occur when teammates bring their authentic selves to collaborate in a supportive, encouraging environment. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Caliola participates in E-Verify, an internet-based system used to confirm the employment eligibility of all new hires. Upon hire, all employees are required to complete Form I-9 to verify their identity and employment eligibility to work in the United States.

All candidates will be required to pass a basic background screening.