Established in 2007, Post Real Estate Group (“PREG”) is a vertically integrated real estate investment firm focused predominantly on the acquisition and ownership of apartment communities throughout the country. Post has acquired in excess of $3.5 Billion of properties encompassing more than 33,000 units across 15 states and over 50 cities
PREG currently owns an apartment portfolio of approximately 25,000 units across 15 states with a predominant focus spanning California to Texas. Headquartered in Beverly Hills, CA, PREG also maintains operations in Dallas, TX.
Vertical operations include property management, construction services as well as ancillary business services divisions. PREG’s specialty is in the creation and execution of complex affordable housing transactions in partnership with governmental agencies and non-profit organizations.
In addition to multifamily, the company also owns a small portfolio of industrial buildings and mobile home parks.
Position Overview:
We are looking for an experienced and service-oriented Senior Manager of IT Support to lead and coordinate our IT support operations across multiple companies within our organization. This role is responsible for ensuring high-quality, consistent technical support and service delivery to end users across diverse environments. The ideal candidate is a hands-on leader with a strong background in helpdesk management, user support, and cross-company collaboration.
Key Responsibilities:
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Manage and support a team of IT support specialists serving multiple companies and business units.
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Oversee daily IT support operations, ensuring timely resolution of issues and minimal business disruption.
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Develop and maintain service level agreements (SLAs), performance metrics, and support procedures across all entities.
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Standardize IT support processes and documentation to ensure consistency and efficiency across teams.
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Coordinate support for hardware, software, mobile devices, printers, remote access, and user accounts.
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Implement and manage helpdesk ticketing systems and reporting tools to track and improve performance.
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Collaborate with internal IT teams, system administrators, and external vendors to escalate and resolve complex issues.
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Ensure end-user training, onboarding support, and technical documentation are up to date and accessible.
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Lead regular team meetings, coaching sessions, and performance reviews to support staff development.
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Identify opportunities for automation, self-service tools, and process improvements.
Qualifications:
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Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
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4+ years of IT support or helpdesk experience, with 2+ years in a leadership or supervisory role.
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Experience managing support services across multiple companies or business units is strongly preferred.
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Strong understanding of desktop support, user account management, and remote troubleshooting.
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Familiarity with Office 365, Windows OS, Active Directory, endpoint management tools, and ticketing systems (e.g., Zendesk, Freshservice, Jira).
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Excellent communication, leadership, and problem-solving skills.
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Customer-first mindset with a focus on delivering exceptional service to diverse user bases.
Preferred Skills:
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ITIL certification or knowledge of IT service management (ITSM) practices.
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Experience in supporting remote/hybrid workforces.
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Familiarity with MDM, remote support tools, and basic networking principles.
Benefits:
- Pay Range: $105,000 - $115,000 with opportunity for competitive bonus.
- Benefit package includes medical, dental, vision, Life/AD&D, 401K with company match, paid time off, and holidays.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
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