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Senior IT Support Specialist

AHU Technologies
2 days ago
Full-time
On-site
Washington, District of Columbia, United States
$43 - $47 USD hourly
Job Description:
 
Short Description:
The Client seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.
 
Complete Description:
The Client seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.
 
This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.
 
Key Responsibilities:

·       Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.

·       Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.

·       Assist users with account access, password resets, MFA issues, and general identity-management tasks.

·       Perform workstation setup, imaging, deployment, and peripheral configuration.

·       Support enterprise applications and departmental systems, including specialized tools.

·       Conduct root-cause analysis and implement long-term solutions for recurring problems.

·       Document all interactions and technical procedures accurately in the ticketing system.

·       Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.

·       Manage user accounts, security groups, file permissions, and access requests.

·       Provide guidance, mentorship, and knowledge-sharing with support staff.

·       Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
·       Educate users on IT policies, procedures, and best practices.
 
Skills:
·       Bachelor’s degree in IT or related field or equivalent experience. 10 Years Required
 
·       Experience providing IT support, service desk operations, or system troubleshooting. 6 Years Required
·       Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking. 6 Years Required
·       Experience supporting mobile devices (iOS and Android), including enterprise management profiles. 6 Years Required
·       Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.). 6 Years Required
·       Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems. 6 Years Required
·       Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling. Required
·       Ability to follow ITIL best practices for incident, problem, and change management. Required
·       Strong communication, customer service, and problem-solving skills. Required
·       Ability to work independently and collaboratively in a fast-paced environment. Required
·       Ability to lift, move, and install computer hardware up to 25–40 lbs. Required
 
Compensation: $43.00 - $47.00 per hour