Senior IT Support Admin- Education

Abilities First, Inc. has been making a difference in the lives of people with developmental disabilities for sixty years. We offer a wide variety of services, including school and preschool programs, day habilitation, residential habilitation, community habilitation, and employment services.

Abilities First recognizes the value of diverse experiences, identities, and backgrounds to and does not discriminate in hiring. We are inclusive, welcoming and supportive of people of varying abilities, races, ethnicities, religions, socio-economic status, gender and gender identities. Abilities First is proud to be an equal opportunity employer.

Schedule:  Monday through Friday, 8am - 4:30 pm with ability to travel to locations in both Dutchess and Orange Counties

Salary: $73,000- $80,000

Position Summary:

The Sr. IT Support Administrator provides 1st call IT support to students, educators, therapists, and administrative staff at Abilities First’s school locations. They will help in planning and execution of IT projects related to these locations, identify IT related issues and relay information for long term planning. The Sr. IT Administrator will also provide secondary support for IT maintenance at other non-school locations as needed and will assist in training for technology-related topics in orientation and in programs where an identified need exists. The Sr. IT Administrator will support the IT team in maintaining network asset accountability and will support other areas of the agency in technology adoption for people we support.  

Position Standards  

• Provide effective 1st call hardware/software/network support for school locations.
• Maintain documentation where required using specified tools.
• Effectively communicate with team members and end users across various communication systems and websites.
• Drive IT innovation and network improvements at school locations.
• Responsible for accountability of equipment, software, and services for school locations. 
• Incorporate and drive MDM adoption/use for mobile devices at all school locations. 
• Assesses and makes recommendations for appropriate technology available to facilitate services and provide tools for staff.
• Demonstrate proficiency in all goals and skillsets required, on which performance will be evaluated. 
• Ensures all required trainings and certifications required are current and seeks further support and training where needed.
• Adhere to agency Code of Legal and Ethical Behavior, which require all employees, consultants, board members, volunteers and affiliates to perform their responsibilities according to ethical and legal standards with honesty, integrity, fairness, good faith and respect for others and the law.
• Follows all agency policy and procedures and demonstrates continuous regard to personal safety and the safety of others.
• Will incorporate concepts of person-centered excellence by respecting people’s concerns and responding accordingly and will use “teachable moments” to assist people in understanding and exercising their rights.
• Performs other appropriate job-related activities as requested by your supervisor or as circumstances warrant.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, in order to perform the essential functions of this job, an individual shall be required to have the ability to lift up to 50 lbs., bend at the waist and knees, squat, and pivot; have the ability to work regularly and continuously on a computer throughout the workday; stand, walk, or sit for extended periods of time.

Minimum Qualifications 

• Bachelor’s Degree in Information Technology, Data Science, or related field required; a combination of education and previous experience may be considered.
• Five (5) or more years of Information Technology experience, including but not limited to deploying and maintaining computers, printer, basic network elements and iPads in an enterprise environment. 
• Experience in an educational setting preferred.
• Ability to effectively communicate with and train non-technical users.
• Must have a current NYS driver’s license, deemed acceptable by our insurance carrier.