Part Time Tier 1 Help Desk Technician

Job Title: Part Time Tier 1 Help Desk Technician

Shift: Friday & Saturday, 10pm - 7am 

Job Summary:
Join our dynamic team as a Tier 1 Help Desk Engineer, where you'll provide essential support for customer IT issues, escalate as needed, and ensure top-notch service delivery. This role is ideal for someone who thrives in a fast-paced environment, values collaboration, and is committed to delivering excellent technical solutions.

Responsibilities:

• Serve as the first point of contact for technical support requests and escalate complex issues appropriately.
• Provide remote support for client systems, including desktop, server, and network environments.
• Document customer interactions, issue resolution, and knowledge-sharing processes.
• Address client tickets with accountability and urgency while adhering to company protocols.
• Maintain proactive communication with clients, management, and team members.
• Support Microsoft Windows Server, Active Directory, and network configurations.
• Assist with security solutions, including malware remediation and endpoint management.
• Manage basic VMware, Hyper-V, and MacOS systems.

Qualifications:

Experience:

2+ years with Microsoft Desktop OS (Windows 7-11).

2+ years with Microsoft Windows Server (2008-2016) and Active Directory.

2+ years in network support: TCP/IP, VLAN, Site-to-Site VPNs, etc.

Familiarity with Microsoft Exchange Server/Online and G Suite.

Basic MacOS knowledge.

Skills:

Understanding of IT security principles and tools.

Strong troubleshooting and communication abilities.

Proficiency in VMware and Hyper-V.