Operations Audit Support

Qualifications:

• Property management, multifamily housing experience REQUIRED
• 1-2 years' previous experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED
• Strong technical, analytical, communication and customer service skills required
• Ability to manage multiple tasks with exceptional attention to detail
• Ability to be a self-starter and a team player

Responsibilities include:

• Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
• Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
• Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
• Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
• Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar/RealPage)
• Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements.
• Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations.
• Investigate discrepancies and issues found within the files.
• Perform all the above and other duties as assigned in accordance with applicable laws and company policies.

Benefits

• Vacation & sick time increases with length of service. Plus 7 1/2 company holidays, eligible for holiday pay immediately!
• Medical, dental, accident and critical illness, eligible just after 60 days of employment
• Group & supplemental life insurance policy options. $25,000 FREE basic life insurance
• Employee referral program
• Career Growth opportunities and tuition reimbursement
• Apartment discounts, if eligible
• Competitive pay

**Please apply ONLY if you live or can relocate WITHIN 30 MINUTES of the corporate office**