Onsite Help Desk Technician

Successful candidate will work at our customer site in Ball Ground, GA. Providing on-site Tier 1 technical support which includes support of applications such as imaging, password management, mobile endpoint management and phone system support. Must work closely with the in-house development team.

This is a technology position with direct responsibility for the support, engineering, up-time and integrity of our customer environment. The Technician has hands-on responsibilities, providing advanced support and knowledge sharing in all technological aspects. Responsibilities also include server support, client ticket remediation, adherence to company and departmental process and procedures.

Must communicate proactively with team, management, project management and client to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency. Ensures client satisfaction, maintains accountability throughout resolution, including issue delegation or hand-off.

Key Skills Required:

• 2 years experience with Microsoft Desktop Operating Systems including Windows 7-10
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
• 2 years experience with various business productivity applications such as Microsoft Office, Office365, G Suite.
• 2 years experience with Microsoft Windows Server 2008-2016 operating systems.
• 2 years experience with Active Directory, DHCP, DNS, server roles and services.
• Working level of experience with Microsoft Exchange Server and Exchange Online
• 2 years experience: Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
• Working level of experience with VMware and Hyper-V.
• MacOS basic knowledge.

All candidates must go through a Criminal background check, EVerify Citizenship Check & Motor Vehicles Report prior to employment.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance