On-site Help Desk Technician (Temp to Perm)

 Acts as first line of support and technical issue resolution regarding the efficient operation and use of information systems and resources. Properly tracks, escalates, and documents unresolved issues in a timely manner. Provides excellent customer service to all employees.  

Key Accountabilities 

• Serve as the primary contact for all desktop, technical, and application support end-user calls. 
• Provide an independent level of entry level support for user issues with software, hardware, peripherals, mobile devices and other technologies. 
• Work with end-users to ensure positive impact on all systems and services. 
• Track, monitor and maintain adherence to IT service level standards of assigned service requests and tickets. 
• Act as primary point of contact for all outstanding ticket escalation. 
• Demonstrate proficiency and accuracy of administrative tasks on assigned systems. 
• Demonstrate professional and detailed oral and written communication skills. Provide exceptional customer service and support. Perform all tasks in compliance with Bank policies and procedures. 
• Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position. 

• Superior customer service skill set. 
• Practical and current working knowledge of current operating systems, up-to-date knowledge of data processing concepts, PC and desktop hardware, including peripherals. 
• Knowledge and support experience with Microsoft Office applications. 
• Ability to communicate technical topics to non-technical individuals in a clear and concise manner. 
• Strong problem-solving skills with a results driven attitude. 
• Ability to independently prioritize tasks, issues, and information is essential. 
• Capable of multitasking and working on a variety of projects and teams is essential. 
• 1-2 years of prior professional help desk support experience. 
• Be able to lift 50 lbs. 
• Ability to travel to existing/future branches as needed for service calls.