Office Admin/Credit Support

With over 120 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Reporting to the Regional Credit Manager, the Office Administrator/Credit Support is responsible for handling incoming calls and directing as necessary, setting up new accounts in our systems, sourcing credit reports, maintain both electronic and manual filing systems, receive daily mail, reviewing and responding or directing incoming emails from the general mailbox, review of undelivered invoices, releasing orders on credit holds, process daily deposits.

This is a full time - IN OFFICE position, located in our Surrey (Port Kells) locatio

To experience success in the position, the Credit Support/Admin:

• Well organized
• Self Starter
• Microsoft Office – Outlook, Excel, Word

Job Duties and Responsibilities

• Processing incoming mail
• Setting up new approved accounts (from the approved folder), transfer accounts, cash sales, notify other depts as necessary, send welcome letter
• Scanning/moving new accounts and other doc’s to the electronic folder
• Maintaining a hard copy file for the guarantee documents
• Updating customer files
• Deposit prep, cheque scanning and daily balancing
• Credit Card payments using Versapay
• Answering phones
• Review and manage 519 E-docs email
• Review and address undelivered invoice report from Versapay
• Process, file monthly credit dept expenses
• Pull credit reports as required
• Manage inventory for office supplies
• Review, investigate and send out daily cash applications short payments
• Special projects
• Perform other tasks as requested by the RCM or CM

Skills and Qualifications

• A minimum of 3 years office experience
• Proficient in the use of the Microsoft Office
• Possess excellent interpersonal skills
• Enthusiastic, highly organized, customer focused
• Able to handle multiple tasks and prioritize work
• Problem solver, able to think outside of the box
• Ability to learn and operate the applicable software system used to process orders
• College and/or University degree (or working towards) – preferably in a finance or business-related field of study
• Must be legally authorized to work in Canada

Preferred Skills

• Previous experience in an office administration role
• Knowledge of the construction industry
• Experience using Microsoft Office, Outlook, Excel, Windows 11

Salary Range $45,000 to $52,000 DOE

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.