Mid-Level Helpdesk Technician

 ZT Automotive is seeking a Mid-Level Helpdesk Technician to support our dealership group at one location. This role provides hands-on IT support for dealership staff, systems, and infrastructure. You’ll work closely with the IT Manager and vendors to ensure reliable technological operations for sales, service, and back-office departments. 

What You’ll Do:

• Provide 2nd-level support for dealership staff via ticketing system.
• Troubleshoot PCs, laptops, printers, phones, scanners, and mobile devices.
• Support dealership system CDK.
• Assist with Microsoft 365, Teams, and Dialpad
• Troubleshoot networking issues (Wi-Fi, VPN, internet, switches, routers).
• Coordinate with vendors for internet, software, and hardware support.
• Document work in the helpdesk system and provide user training when needed.
• Participate in IT projects such as hardware refreshes, internet upgrades, and security rollouts.

 What We’re Looking For:

• 2–4 years of IT support/helpdesk experience (dealership or retail preferred).
• Strong knowledge of Office 365/Azure.
• Basic networking skills (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and communication skills.
• Customer-first mindset and ability to support multi-site users.

Preferred Certifications:

• Security+
• Microsoft Certified: Modern Desktop Administrator