Junior IT Support Technician (Temporary)
International Justice MissionWho We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty.
As IJM expands its impact to protect 500 million people from violence, we are seeking a part-time Junior IT Support Technician.
This temporary, entry-level role is part of IJM’s Global Technology Solutions team and provides technical support to staff across our global offices. Responsibilities include resolving hardware and software issues, assisting with onboarding and offboarding, and maintaining end-user devices and applications.
The Technician will work closely with senior team members to build technical and problem-solving skills, contribute to process improvement initiatives, and explore how AI-powered tools can enhance IT support efficiency and user experience.
This position is part-time (~20 hours/week) based in the Washington, DC area and is in-person two days per week. It reports to the Global Director of IT Services, and is only available for candidates with the right to work in the US.
Responsibilities:
Deliver responsive customer service and help desk support that meets or exceeds service-level targets.
Assist with user provisioning and deprovisioning (accounts, devices, and group assignments) in Active Directory / Azure Entra.
Support incident and service request management through the ticketing system.
Provide A/V and video conferencing support for meetings and events.
Contribute to asset management, including hardware deployment and end-user onboarding.
Document support activities and help develop knowledge base articles.
Partner with team leads to provide basic training for staff on collaboration and productivity tools.
Qualifications:
Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
Some experience in IT support, end-user support, or customer service roles preferred, but not .
Certifications such as CompTIA A+, HDI, or ITIL Foundations are a plus.
Basic experience managing incidents and service requests using a ticketing platform.
Ability to troubleshoot and document hardware, software, and network issues, including basic root cause analysis.
Familiarity with laptop setup and operating systems (Windows 11, MacOS), including device provisioning, configuration, and remote support.
Exposure to account and access management platforms such as Active Directory / Entra.
Knowledge of Microsoft 365, collaboration tools, and productivity applications.
Understanding of A/V systems and video conferencing technologies.
Basic grasp of cloud technologies, network protocols, printer support, and remote troubleshooting.
Fluency in English .
Multilingual preferred (Spanish, etc.).
Critical Qualities:
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building.
Takes initiative, learns proactively, and shows curiosity in developing technical skills.
Manages tasks with growing discipline, organization, and prioritization.
Builds interpersonal awareness and communicates clearly—both verbally and in writing—while seeking feedback to improve.
Displays flexibility and collaboration, contributing to a supportive and positive team environment.
Applies creative problem-solving with openness to guidance.
Application Process:
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.