IT SUPPORT TECHNICIAN - Kansas City, MO
Military Spouse Corporate Career Network
17 days ago
Full-time
On-site
Kansas City, Missouri, United States
$49,000 - $52,000 USD yearly
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Salary Range:
$49,000.00 To $52,000.00 Annually
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, via ticking system or over the phone.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Provide accurate information on IT products or services.
Direct unresolved issues to the next level of support personnel.
Create knowledge base documentation on process.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
POSITION TYPE/EXPECTED HOURS OF WORK
Work hours are typically 8 am to 5 pm, however, this may vary depending on the location serving.
COMPETENCIES:
Punctuality
Flexibility
Excellent telephone etiquette
Collaboration skills
Exceptional drive
Excellent verbal communications skills
Able to work with minimum supervision
Able to multi-task
Strong knowledge of MS Office (Word, Excel, Outlook)
Ethical Conduct
Technical Capacity
Time Management
Organizational Skills
Problem Solving/Analysis
Discretion
Thoroughness
Initiative
Abides by all laws, regulations, policies, work procedures and instructions
Professional appearance
Business casual
Abides by all safety rules, and, if applicable, uses appropriate safety equipment in designated areas
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Salary Range:
$49,000.00 To $52,000.00 Annually
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, via ticking system or over the phone.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Provide accurate information on IT products or services.
Direct unresolved issues to the next level of support personnel.
Create knowledge base documentation on process.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
POSITION TYPE/EXPECTED HOURS OF WORK
Work hours are typically 8 am to 5 pm, however, this may vary depending on the location serving.
COMPETENCIES:
Punctuality
Flexibility
Excellent telephone etiquette
Collaboration skills
Exceptional drive
Excellent verbal communications skills
Able to work with minimum supervision
Able to multi-task
Strong knowledge of MS Office (Word, Excel, Outlook)
Ethical Conduct
Technical Capacity
Time Management
Organizational Skills
Problem Solving/Analysis
Discretion
Thoroughness
Initiative
Abides by all laws, regulations, policies, work procedures and instructions
Professional appearance
Business casual
Abides by all safety rules, and, if applicable, uses appropriate safety equipment in designated areas