IT Support Technician Intern

JOB SUMMARY:

This position is primarily responsible for identifying, implementing, tuning, troubleshooting, documenting, maintaining and supporting Midmark's desktop computers, laptops, thin clients, printers and other peripheral devices. 

ESSENTIAL/PRIMARY DUTIES:

• Troubleshoots hardware and software problems and identifies, categorizes, and resolves application issues
• Manages incidents and communications through service desk ticketing system
• Handles service desk related duties including, but not limited to, phone coverage, teammate walkup, incident routing and asset disposal
• Performs diagnostics with user to collect information about problem to determine source of error
• Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
• Performs imaging using Microsoft Endpoint Configuration Manager
• Contacts software and hardware vendors to research problems and determine recommended solutions
• Participates in creation and maintenance of IT standards and procedures
• Analyzes and evaluates incident reports and makes recommendations to reduce service desk incident rate
• Assists with developing and improving IT efficiency and customer service rating

SECONDARY DUTIES:

• Works on projects as assigned

EDUCATION and/or EXPERIENCE:

1-year related experience and/or training; or equivalent combination of education and experience.

COMPETENCY/SKILL REQUIREMENTS:

• Windows 10 and 11 experience
• Microsoft Office 365 experience
• Good communication and documentation skills with attention to detail and quality
• Ability to manage multiple tasks and set priorities
• Energetic and able to contribute to a positive work/team environment
• Highly motivated and able to develop rapport with coworkers
• Committed to self-development and expanding knowledge base

SUPERVISORY RESPONSIBILITIES:

• None