IT Support Technician III
Rhoads Industries
On-site
Philadelphia, Pennsylvania, United States
Founded and family‐owned since 1896, Rhoads Industries is a total solution provider of industrial fabrication, mechanical/maintenance and maritime services. In addition to our field service and project skilled labor, Rhoads has expansive shipyard facilities and over 300,000 square feet of heavy manufacturing space located in The Navy Yard in Philadelphia. Rhoads’ capabilities enable our customers to achieve superior results by deploying our diverse, highly skilled workforce and fabrication capabilities across commercial, government and maritime projects, all backed by state‐of‐the‐art resources and a 100+ year legacy of leadership.
As a member of the Rhoads team, you’ll join a quickly growing team of energetic, skilled tradespeople and professionals who are committed to delivering exceptional products and services to our customers across every market we serve. We are building on our success across more than a century by continuing to grow an innovative company dedicated to building exciting careers. Come join our journey, and experience what it means to be Done Right with Rhoads.
We are currently looking for an IT Support Technician III to join our dynamic, fast-paced, and growing team. The IT Support Technician III functions as a highly skilled, lead helpdesk technical support, working alongside the helpdesk team to provide advanced support across a dynamic Microsoft-centric infrastructure with 300+ workstation users and 300+ phone users. This role involves in-depth troubleshooting, user and device management, and software configuration, all with a proficient degree of systems thinking.
What You Will Be Doing
- Actions advanced helpdesk support requests escalated by other helpdesk personnel.
- Additionally handles basic- and medium-level helpdesk support requests as needed.
- Creates and updates workstation images.
- Manages well-organized user accounts, security groups, teams, and mailboxes.
- Performs in-depth troubleshooting to diagnose hardware, software, and network issues.
- Provisions workstations (Windows laptops and Windows desktops) and phones (predominantly iOS, some Android.)
- Provides expert technical advice to end users and other support technicians.
- Proactively develops specific domain knowledge across systems to increase breadth of support ability.
- Writes professional documentation and guides.
- Additional duties as assigned.
Your Background
- Bachelor’s degree in information technology, computer science, or related field.
- 5+ years supporting Microsoft environments with 200+ end users.
- US Citizenship
- Standout troubleshooting and problem-solving aptitude with a solutions-focused mindset.
- Flexibility in learning new technologies and quickly adapting to new tools and processes.
- Strong research competence to effectively gather, analyze, and apply information to technical issues.
- Proven technical writing ability to create clear, concise, and user-friendly documentation.
- Clear and professional communication skills, with an emphasis on supporting and guiding end users.
- Self-motivated, with the ability to work independently and manage priorities with minimal supervision.
- High proficiency with:
- Windows 10+ and Windows Server 2016+
- Office 365 Suite (Word, Excel, Outlook, PowerPoint, OneNote, Teams)
- Exchange Online
- SharePoint Online and OneDrive
- Active Directory
- Entra ID
- Microsoft Graph
- PowerShell
- Remote Desktop
- Network file shares
- Any ticketing system
- Basic understanding of networking (higher-level knowledge strongly preferred).
- Familiarity with cybersecurity practices.
- Working knowledge of iOS devices and support.
The Work Environment at Rhoads
- The performance of this position involves exposure to construction or industrial areas where the use of personal protective equipment such as safety glasses, hard hats and hearing protection is required.
What Rhoads Can Offer You
At Rhoads Industries, our team is the foundation of our success. Along with a competitive salary, we offer a variety of additional benefits designed to support your well-being and promote a healthy work-life balance for you and your family.
Benefits include:
- Competitive health insurance packages
- 401k matching
- PTO
Our Location
We are based out of The Navy Yard in Philadelphia, a reimagined industrial locale with more than 150 companies, 15,000+ people, 20 acres of parks, dining options, public art, and events throughout the year. Recognized as a leading model for repurposing military and industrial assets for a diversified modern economy, The Navy Yard has been dubbed “the coolest shipyard in America.”
For more information about Rhoads Industries and our opportunities please visit RhoadsInc.com and follow us on LinkedIn.
Rhoads Industries, Inc. is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, and disability.