IT Support Technician – Desktop Support

Position Description:

Location: Strathcona, British Columbia
Language: English required; bilingualism is an asset
Position Overview
Our client, a leading technology innovator, is seeking an IT Support Technician to provide hands-on technical support to users in Strathcona, BC. The successful candidate will troubleshoot desktop hardware and software issues, prepare and configure laptops, and support users with Windows and Microsoft Office products.

Your future duties and responsibilities:

Provide responsive, courteous technical support to users.
Troubleshoot and resolve Level 1 and Level 2 hardware and software issues.
Diagnose and resolve workstation and laptop hardware problems.
Build, image, configure, and deploy laptops and other IT equipment.
Provide basic support for printers and related peripherals.
Support Windows operating systems and Microsoft Office applications.
Work across different IT infrastructure environments and escalate issues when needed.
Keep users informed and provide clear, effective customer service.

Required qualifications to be successful in this role:

Eligible to work and reside in Canada.
Practical knowledge of Windows operating systems and Microsoft Office.
Experience providing desktop or end-user technical support.
Ability to troubleshoot common hardware, software, and workstation issues.
Familiarity with laptop imaging and deployment processes.
Strong customer service and communication skills.
Fluent in English; bilingualism is an asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40 000–$75 000. This role is an existing vacancy.

Skills:

• English
• Customer Service & Support
• French
• Infrastructure
• MS Office365
• Problem Solving
• Windows

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.