IT Support Technician-Depot-Intern
TechMD
Internship
On-site
Endicott, New York, United States
$18 - $18 USD hourly
Position Overview
The IT Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and workstation prep in house.
Primary Responsibilities
The IT Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and workstation prep in house.
Primary Responsibilities
- Works tickets in order of assignment and plan by the Dispatcher.
- Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer.
- Uses time as effectively as possible to assess, plan and resolve Tier 1 issues in house.
- Communicates effectively with all necessary team members to resolve issues in a timely manner.
- Works closely with teammates and customers to relay critical information to and from technicians and customers.
- Follows all Standard Operating Procedures for position, function, and TechMD.
- Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
- Follows development plan as outlined by leadership.
- Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
- Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.