|
Job Title: IT Support Technician
Location: Irvine, CA – Onsite
Compensation: $24.00 – $28.00 - Hourly
About this position:
We are seeking a detail-oriented and customer-focused IT Support Technician to join our team. This entry-level role (0–2 years of experience) provides Level 1 help desk support to internal staff, assisting with system setups, troubleshooting basic technical issues, and ensuring an excellent customer service experience for all internal users.
Responsibilities:
- Answer incoming calls, emails, or chat requests for IT support and log all issues in the IT ticketing system.
- Provide Level 1 troubleshooting and resolution for hardware, software, and network issues.
- Assist with new user onboarding, including system setup, hardware configuration, and account creation.
- Maintain accurate documentation of issues, solutions, and system configurations.
- Escalate unresolved issues to higher-level IT staff as needed.
- Support the setup and maintenance of desktops, laptops, printers, and other office equipment.
- Handle printer-related issues, including setup, configuration, and clearing paper jams.
- Deliver friendly, timely, and professional customer service to internal employees.
- Follow IT policies, procedures, and security protocols.
Qualifications:
- High school diploma or equivalent required; Associate’s degree or relevant technical training preferred.
- 0–2 years of IT support or help desk experience (internships or school projects welcome).
- Basic understanding of computer hardware, operating systems, and software applications.
- Familiarity with Microsoft Windows, Office 365, and basic networking concepts.
- Ability to quickly learn and adapt to new systems and technologies.
- Strong customer service and communication skills.
- Detail-oriented with strong problem-solving abilities.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Primarily on-site with potential for occasional remote support.
- May require occasional lifting of equipment (up to 50 lbs).
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. Interbrand, the world renowned brand consulting firm, once again recognized Advantech appreciates this recognition of our efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #4 best Taiwan Global Brand in 2020 and named one of Forbes America's Best Midsize Employers in 2021.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.
|