IT Support Technician

About the Role

We are seeking a IT Support Technician to deliver exceptional IT support across all office operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends. This is a confidential search with a defense manufacture. Hybrid work is available.

Key Responsibilities

• Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
  

• Configure and deploy new hardware/software; provide basic end-user training.
  

• Support and maintain Active Directory, Microsoft 365, and Windows environments.
  

• Provide remote and onsite troubleshooting for hardware, software, and networking issues.
  

• Maintain clear IT documentation for processes, systems, and activities.
  

• Ensure proper management of printers, copiers, and scanners.
  

• Collaborate with vendors and internal stakeholders to optimize systems.
  

• Participate in training and professional development to strengthen technical expertise.
  

• Provide after-hours support for urgent issues or project implementations when needed.
  

• Work directly with the advanced IT security team, and assist when required. 

Qualifications

• Associates Degree in IT or a related field.
  

• VantageClear certification or active Secret Clearance

• Proficiency with Active Directory, Microsoft 365, and Windows OS.
  

• Experience in hardware/software setup, configuration, and troubleshooting.
  

• Familiarity with networking, Linux, and information security practices.
  

• Strong communication skills for supporting non-technical users.
  

• Commitment to continuous learning and staying updated on emerging technologies.