IT Support Technician
Allied ConsultantsOverview
Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced IT Support Technician to be a key resource on a technical services team.
Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.
Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check
Texas GovLink is an equal opportunities employer.
Responsibilities
- Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination.
- Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks.
- Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved by TXCC.
Qualifications
Minimum Requirements: | ||
Years |
Required/Preferred |
Experience |
8 |
Experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment. |
|
5 |
Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues. |
|
3 |
Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms. |
|
3 |
Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices. |
|
3 |
Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests. |
|
2 |
Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation. |
|
2 |
Preferred |
Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies. |
2 |
Preferred |
Experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments. |
1 |
Preferred |
Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness. |
1 |
Preferred |
CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience. |