IT Support Technician
Olberding Brand Family
On-site
Cincinnati, Ohio, United States
IT Support Technician
Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry.ย ย We Design, Optimize and Protect Brands.ย Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates.ย With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe and Asia.ย
ย As part of the Technology Team at OBF, the IT Support Technician will work closely with the team and the people we support to provide an excellent experience as we develop, implement, and maintain technology solutions for the business.ย ย ย
ย ย ย ย ย ย ย ย ย ย ย ย ย
Duties and Responsibilities Include:
Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry.ย ย We Design, Optimize and Protect Brands.ย Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates.ย With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe and Asia.ย
ย As part of the Technology Team at OBF, the IT Support Technician will work closely with the team and the people we support to provide an excellent experience as we develop, implement, and maintain technology solutions for the business.ย ย ย
ย ย ย ย ย ย ย ย ย ย ย ย ย
Duties and Responsibilities Include:
- Work closely with staff and vendors to support applications, computers, mobile devices, printers and other technology to internal and external customers
- Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability of hardware and software
- Hands-on experience with macOS in a business or enterprise environment
- Maintain physical hardware assets and system functionality
- Provision and prepare devices for new team members and hardware replacements and upgrades
- Work with the entire technology team to improve and deploy technology solutions for the company
- Provide testing and validation of client facing and internal workflow systems and technologies improvement, enhancements, and training requirements
- Perform a key role in managing and supporting client dataย
- User administration for international user base (US, Canada, Mexico, UK, Europe, and China
- Perform required maintenance activities during non-production hours as required (evenings, weekends)
- Maintain existing and create new documentation as required when software and system changes occur
- Monitor Help Desk support and respond as needed
- Train new users and employees on system usage
- Assist in system administration of critical operation production systems
Qualifications Include:
- Experience with production systems/environments and applications including but not limited to Office 365, MacOS, Windows OS, Windows Server OS, Adobe, Esko, Kodak, etc.
- 1-3 yearsโ experience working with and troubleshooting different operating systems (ideally macOS)
- Experience with macOS in a business or enterprise environment is required
Why Choose Olberding Brand Family?
When you join Olberding Brand Family, youโre not just taking a job; youโre becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise inย pre-media will be highly valued. We believe in supporting our employees' well-being and offer aย competitive benefits packageย that includes:
When you join Olberding Brand Family, youโre not just taking a job; youโre becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise inย pre-media will be highly valued. We believe in supporting our employees' well-being and offer aย competitive benefits packageย that includes:
ย
- Comprehensive health, dental, and vision insuranceย to keep you and your family healthy
- Aย 401k retirement planย with company contributions to help you plan for your future
- Flexible/hybrid work schedulesย that promote work-life balance
- Generous paid time off (PTO), personal time, and volunteer time off, in addition to 8 observed holidays
- Parental leaveย to support growing families
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
Ready to make your mark in the world ofย premedia excellence? For the fastest consideration, please apply online to the Careers section of our website atย www.olberdingbrands.com. Only applications received through this process will be considered. No phone calls, please.
Ready to make your mark in the world ofย premedia excellence? For the fastest consideration, please apply online to the Careers section of our website atย www.olberdingbrands.com. Only applications received through this process will be considered. No phone calls, please.