IT Support Technician

About Us:

Our Commitment:
Origin is a technology company with a mission to enable the world’s transition to sustainable materials. Our innovations include PET caps and closures that bring recycling circularity and enhanced performance to a ~$65 billion market, specialty materials, and our patented biomass conversion platform that transforms carbon into sustainable materials for a wide range of end products.

Innovation and Impact:
We have pioneered products that can enhance sustainability. We anticipate that our PET closure solutions can be transformative for packaging by designing for recycling circularity and improving the performance and sustainability of packaging. We have developed a technology that has the potential to replace petroleum-based materials with decarbonized materials in a wide range of end products, such as food and beverage packaging, clothing, textiles, plastics, car parts, carpeting, tires, adhesives, soil amendments, and fuels.

People at Origin Materials:
We're not just a company, we're a movement for change and our heart beats with the energy of our diverse and dedicated team. We are a group of passionate individuals who are eager to make a positive impact on the world while pushing the boundaries of innovation in our industry. We celebrate creativity, encourage fresh ideas and empower each other each team member to be a catalyst for meaningful change.

Diversity and Inclusion:
Our commitment is unwavering in the pursuit of attracting, developing and retaining the most exceptional individuals from a broad and diverse pool of candidates. We take pride in celebrating differences, actively fostering collaboration and cultivating an inclusive environment where every voice is not only heard but genuinely valued. We believe that collaboration among individuals with varied insights propels us forward and ensures our ability to tackle challenges with a comprehensive and innovative approach and we are dedicated to creating a space where individuals feel empowered to share their perspectives, knowing that their contributions are integral to our collective success.

For more information, visit our website: www.originmaterials.com.

About the Position:

• Job Title: IT Support Technician

• Location: West Sacramento, CA

• Eligible for Hybrid Work: No

• Job Type: Full-Time

• Department: IT

• Reporting to: Director, Information Technology

• Expected Travel: 0% of Expected Travel

Responsibilities:

• Performing the following IT support activities:

  • Installing and removing desktop and laptop computers as required

  • Installing and uninstalling software packages as required (both on-site and remotely)

  • Upgrading and patching computer systems' OS as required

  • Troubleshooting, upgrading, and fixing problems with computer hardware and software

  • Conducting periodic maintenance on desktop systems as required

  • Assisting with user administration including adding users, removing users, and conducting password resets

• Maintaining network equip at Origin Headquarters, West Sacramento CA

  • Install and removing network equipment

  • Maintenance of network and equipment

  • Troubleshooting network issues

• Maintaining vendor relationships

  • Communicate with outside vendors to maintain relationships

  • Quote and change services as needed.

• Maintaining information security by implementing the following:

  • Anti-virus software

  • Hardware Encryption

  • Two-factor authentication

• IT support desk that accomplishes the following:

  • Enables employees to request support for hardware and software issues through a ticketing system

  • Tracks ticket status and resolution

  • Provides timely support to employees in the U.S., Canada, and Europe

• Other duties may include but are not limited to:

  • Developing, communicating, and implementing IT programs, policies, and procedures to include the following:

    • IT onboarding for new hires

    • Information security

    • IT support

  • Implementation of new software to employees.

Qualifications:

• Educational requirements

  • Associate’s degree or equivalent certification in IT or related field

• Relevant experience

  • 2+ years Help Desk support experience

  • 1-2 years experience with customer service in a corporate enterprise environment

  • Experience with troubleshooting IT hardware and software components

  • Experience with:

    • Windows server 2012 & newer

    • Google Workspace & Microsoft 365

    • Switch and firewall maintenance

    • Okta or similar Identity Provider (IdP) platforms

• Skills and competencies

  • Strong communication and customer service skills

  • Ability to multitask and prioritize in a fast-paced environment

  • Basic understanding of networking principles (TCP/IP, DNS, DHCP)

  • Comfortable supporting both Windows and Mac environments

  • Knowledge of ticketing systems (e.g., Zendesk, Freshservice, Jira)

  • Self-starter with a willingness to learn and grow

• Preferred but Not Required:

  • Experience with imaging tools or MDM (e.g., Intune, JAMF, Ivanti)

  • Basic scripting or automation knowledge (PowerShell, Python)

  • Hands-on experience with user provisioning/deprovisioning in Okta

Salary Range: This position is a Level 2 at Origin Materials. The pay range for this position level at Origin Materials is $55,400 - $100,900. This range is not necessarily a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education and other factors.

Benefits and Perks

Origin Materials understands that our greatest asset is our talented and dedicated team. To show our appreciation and support for your well-being, we offer a comprehensive benefits package. Highlights include:

• Health Insurance: Your health is paramount and we've got you covered. Enjoy access to quality health coverage that extends to you and your dependents.

• 401(k) Retirement Plan: Secure your financial future with our 401(k) plan, designed to help you plan for retirement and build a stable financial foundation.

• Generous Paid Time Off: We believe in the importance of rest and rejuvenation. Benefit from our generous PTO policies that give you the flexibility to recharge or attend to personal matters.

• Employee Assistance Program (EAP): We care about your holistic well-being. Our EAP provides confidential counseling and support services, assisting you in navigating life's challenges, both personal and professional.

• Flexibility: We understand that a flexible work environment contributes to a healthier work-life balance and we value the unique needs of our team members. While some roles within our organization may require an onsite presence or specific working hours for collaboration and specific job functions, we are committed to providing flexibility within the scope of the position.

• Professional Development: Your growth is our priority. Access opportunities for professional development to enhance your skills and advance your career within our dynamic organization.

Hiring Process:

Application Process:

• Interested candidates should apply at link.

• Please reach out to hr@originmaterials.com if you have any questions or require additional assistance.

Initial Screening:

• Qualified candidates will undergo an initial resume screening and phone screening.

Interview Process:

• Shortlisted candidates will be contacted for more in-depth (phone/video/in-person) interviews.

• Interviews may include technical and cultural assessments / presentations.

Final Selection:

• Successful candidates will undergo a final interview with one of our two Founders.

• Final selection will be communicated via email.

Equal Employment Opportunity (EEO):

Origin Materials is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is free from any form of discrimination, including but not limited to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.