IT Support Technician

Office Profile: Information Technology Services (ITS) provides services and infrastructure for:

• Secure storage, retrieval, processing of, and access to information.
• Implementation and maintenance of hard and soft computing technologies for teaching, learning, and administrative functions.
• Supporting the production of audio visual media assets and live events.

Role: The IT Support Technician is responsible for providing prompt, courteous support to all stakeholders including, but not limited to students, faculty, staff, and administration. All activities of this position are to make a contribution to the fulfillment of the mission of the university.

Essential Duties and Responsibilities include:

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

• Provide excellent technical support customer service to all stakeholders
• Collaborate with other IT staff and other stakeholders to specify solutions for IT related problems
• Document timely and detailed communication to all stakeholders in the Helpdesk
• Implement deployment procedures for employee, lab, and kiosk workstations
• Assist in maintaining Helpdesk application software to track ticket status, statistics, and inventory
• Assist in the training of student worker support technicians
• Monitor the work of student worker support technicians
• Other duties as assigned by the supervisor

Education and/or Experience:

Bachelor Degree in Computer Science, Information Technology, or related field or higher; one years' experience in higher education IT support services; or an equivalent combination of education and experience.

Full Time Staff, Non-Exempt

$24.50/hr

Benefits: Health, vision, dental, and life insurance. Retirement plans with employer matching.