IT Support Technician
Accelevation
On-site
Miamisburg, Ohio, United States
About Accelevation
At our core, Accelevation is about accelerating innovation. From the beginning, a driving force in our corporate culture has been curiosity and out-of-the-box thinking. In the past 18 months, we have grown by over 440% and are scaling exponentially again this year. Accelevation was voted #1 fastest growing company in 2024 and 2025 by the Dayton Business Journal. We offer the opportunity to be a part of something different, collaborative, and exciting. We value those who bring fresh ideas, thrive on change, and are comfortable with growth.
Your Impact on Our Mission
As an IT Support Technician, you’ll play a key role in keeping Accelevation’s technology running smoothly. You’ll support our growing team by ensuring all users have reliable access to systems, networks, and applications they need to perform at their best. From troubleshooting and account administration to testing new technologies, you’ll be at the heart of ensuring seamless IT operations across our company. This is an onsite role based at our Miamisburg office.
You’ll Enjoy This Role If You Are…
- Customer-focused and calm under pressure: you take pride in resolving technical issues quickly and thoroughly.
- Detail-oriented: you track, document, and follow up to ensure nothing falls through the cracks.
- Curious and resourceful: you love learning new systems and finding better ways to solve problems.
- Collaborative: you partner across departments to ensure IT runs efficiently for everyone.
- Dependable: you’re proactive, accountable, and take ownership from start to finish.
Your Day-to-Day Will Include
- Managing user accounts across network, email, and company applications (Active Directory, Microsoft 365, etc.).
- Providing hands-on support for computers, peripherals, mobile devices, and software applications.
- Researching, diagnosing, and resolving technical issues with hardware, software, and cloud-based tools.
- Responding promptly to service tickets, phone calls, and emails while documenting actions and resolutions.
- Tracking and monitoring technical incidents to ensure timely closure.
- Testing and evaluating new technology or applications for future deployment.
Qualifications
- High School Diploma or Technical Diploma required; Technical Academy or Degree in Information Technology preferred.
- 2+ years of experience in IT Support, Help Desk, or a related technical support role.
- Strong knowledge of PC equipment, Active Directory, Microsoft 365, Adobe products, and cloud-based applications.
- Certifications preferred: Network+, Security+ required; CCNA preferred.
- Excellent troubleshooting, communication, and organizational skills.
Benefits
We are a dynamic and fast-growing company that offers:
- Competitive salary and performance bonus
- Generous paid time off
- 401(k) retirement plan with company match
- Comprehensive health, dental, and vision insurance
- First time homebuyer credit
- Collaborative, high-energy workplace
Core Competencies
- Safety: Proactively fosters a culture of safety in our work environment.
- Inclusion: Appreciates and respects individuals from diverse backgrounds, identities, values, and cultures.
- Speed: Operates with a sense of urgency, recognizing the competitive advantage of being swift and responsive.
- Innovation: Consistently seeks opportunities to simplify processes and continuously improve.
- Judgment: Exercises discretion and leads initiatives autonomously.
- Accountability: Holds self and others to the highest standards.
Job Application Notice
Accelevation LLC does not ask for payment or sensitive personal details such as bank account or Social Security numbers during the job application process. If you're unsure about a job posting, apply directly at https://www.accelevation.com to stay safe.
Equal Opportunity Employer
Accelevation LLC is an equal opportunity employer — Inclusion is one of our core values, as we appreciate and respect individuals from diverse backgrounds, identities, values, and cultures. We enthusiastically build teams that celebrate and embrace the contributions of everyone, fostering an environment of welcome and respect for all. As part of our pre-hire process, we may conduct a background check. We use E-Verify to confirm the identity and employment eligibility of all new hires.