IT Support Technician
City of MedfordSummary
- Discover Medford: Employment, Applicant Support, and Benefits within Our Vibrant CityThe City of Medford is hiring an IT Support Technician to join our Innovation & Technology team. This position supports employees across all departments—no two days are exactly the same. From troubleshooting hardware and software issues to setting up new equipment and providing friendly, on-the-spot support, you'll be part of a team that keeps things running smoothly behind the scenes.
We're looking for someone who’s comfortable with Microsoft 365, has a knack for problem-solving, and enjoys helping others. This is a full-time position with great benefits and a regular Monday–Friday schedule. If you’re ready to put your skills to work in a role that supports your community, we’d love to hear from you.
Required Education and Experience:
- Graduation from high school or GED equivalent; and
- One (1) year experience in computer user support gained by education or work experience; or
- Graduation from an accredited college with an associate degree or technical certificate in computer science or a closely related field.
- A+ certification within six (6) months of hire date.
Preferred Qualifications:- Prior experience in supporting Microsoft Office 365
- Strong customer service skills
- Strong troubleshooting skills
Available Schedule:
- 8 hours daily, Monday - Friday
Compensation & Information on Benefits
This position is part of the Non-represented employee group.
Learn more about our benefits HERE.
The anticipated hiring range for the IT Support Technician position is $32.26 (first step) to $33.87 or $35.57 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range, allowing opportunity for annual movement through the steps.
Healthcare Benefits:- Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
- Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City
- Long-term disability insurance provided by the City
- Health Reimbursement Account (HRA-VEBA) contributions provided by the City
Retirement Benefits:- Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
- PERS is 100% fully paid as the City pays both the employer and the employee’s (6%) contributions
- Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning
Additional Benefits:- Paid vacation, sick leave, and holidays
- Employee Assistance Program (EAP)
- The City’s Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
- Access to the City's fully equipped fitness center 24/7
Examples of Job Duties
Essential Functions of the Position:
- Provides end user support for all systems and software, including but not limited to: Conducting periodic training; assisting users with understanding and using computer software, tools and services; troubleshooting and assisting users with computer software and hardware issues.
- Installs and configures new software and hardware as required.
- Upgrades and maintains computers, components, and peripherals including tests, diagnoses, and repairs.
- Ensures positive customer service through professional and courteous behavior and creative problem resolution.
- Assists with maintenance of Active Directory and VoIP database.
Other Functions of the Position:- Maintains records and documentation on all Service Desk Jobs.
- Creates documentation for procedures and knowledgebase systems and is able to develop clear computer application instructions and organized procedures.
- Facilitates IT purchase orders with the Purchasing Department.
- Monitors and maintains Service Desk equipment database and assists in maintenance of City asset warranty data.
- Assists with mobile device management system to manage smartphones and tablets.
- Assists in the testing and evaluating of new technology and services.
- Escalates support requests appropriately to next tier for problem resolution.
- Scope of assigned area of responsibility will depend on departmental structure and is at the discretion of the Technology Services Director.
- Performs other related projects and duties as assigned.
- May have access to or gain knowledge of confidential information concerning the City, its customers, and other employees. "Confidential information" is defined as information to which the public does not have general access. This position requires the ability to maintain confidentiality.
- Upholds the values of the organization and has strong customer service orientation.
- Handles job stress and interact effectively with others in the workplace.
- Foster an environment that embraces diversity, integrity, trust, and respect.
- Is an integral team player, which involves flexibility, cooperation, and communication.
- Performs other related projects and duties as assigned.
- Demonstrates regular, reliable, and punctual attendance.
Competencies:
Communicativeness- Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.
Customer Orientation- Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.
Drive/Energy- Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the City. They have the stamina and endurance to handle the substantial workload present in today’s organizations. They know that a healthy work/life balance is important to sustained energy. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
Learning Agility- Effective performers continuously seek new knowledge. They are curious and want to know ‘why’. They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning.
Team Player- Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.
Work Environment & Physical Demands:
This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This position may also work on-site at different City locations and may be exposed to areas of high activity and environments of heat and humidity.
May require maintaining physical condition necessary for sitting for prolonged periods of time; extensive use of computer keyboard; extensive verbal and electronic communication with system users; near visual acuity for performing programming or software installation functions. This position may involve extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting, turning, and balancing. Some positions require the ability to lift, carry and move computer equipment weighing up to 50 pounds.Supplemental Information
IMPORTANT (Please read):
- It is important your application shows all the relevant experience you possess.
- Applications may be rejected if incomplete.
- Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a "see resume" response.
- Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants.
How to Apply:- Applications are only accepted online and must be received by the posted closing date/time.
- Selection procedures and timelines subject to change.
- Those selected must be able to provide proof of legal right to work in this country.
Use of AI-Generated Content in Employment Applications
Employment with the City of Medford can be competitive, often there are many qualified applicants for each open position. We want to see application materials that reflect an applicant’s unique personality and that accurately reflect their experience. The use of AI-generated content to complete employment applications and/or supplemental questions is discouraged and may result in disqualification. Each submission will be verified for originality and authenticity. However, AI tools for grammar checking and resume formatting are permitted.
Hiring will be subject to successful completion of the following:- Criminal history background investigation
- CJIS clearance
- Favorable driving record
- Clear drug screen following federal law
- Professional reference check
Questions or Assistance:- If you have questions about the job posting, please contact the Human Resources department at (541) 774-2014.
- For technical assistance completing your online application, please contact Government Jobs at (855) 524-5627.
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VETERAN'S PREFERENCE:
Qualifying veterans and disabled veterans may obtain preference during the hiring and/or promotional selection process. As verification of eligibility, a Discharge from Active Duty (DD Form 214 or 215) must be uploaded with the online employment application. Disabled veterans must also upload a copy of the veteran's disability preference letter from the U.S. Department of Veterans Affairs unless the information is included in the DD Form 214 or 215.
EQUAL OPPORTUNITY EMPLOYMENT:
The City of Medford is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, marital status, sexual orientation, gender identity, gender expression, age, ancestry, status as a protected veteran, physical or mental disability, medical condition, pregnancy, genetic information, or any other status protected under federal, state, or local law.
ADA:
The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process, please contact (541) 774-2074 or email: ada@cityofmedford.org.