IT Support Technician

IT Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

• Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets
• Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams
• Helps train faculty on use of computer labs and in use of productivity software
• Assists students and instructors with the use of hardware, software, programming, and network during hybrid classes and during open lab hours
• Maintains inventory listings of computer lab hardware, software, and supplies
• Posts times of lab availability and class schedule
• Maintains a professional environment, establish, and enforce lab and computing policies and procedures
• Prepares and submits monthly status reports
• Provides technology support to local library staff
• Maintains classroom and computer lab audio-visual equipment
• Special Projects as assigned
• All other duties as requested by supervisor

Education/Experience

• Bachelor's degree or making progress in bachelor's degree program.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
• Strong customer service, communication, and organizational skills.
• Must be able to multi-task and prioritize work.

Travel

• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing.
• Able to lift to 10 lbs.