IT Support Technician - (62473)

This competition is to fill a full time, permanent position, working 75 hours biweekly.

Living in Yukon Thriving in Life
Our goal is to support all learners in developing the essential skills, knowledge and personal qualities that they need to thrive in life.

Reporting to the Manager, Information Technology & Support Services (ITSS), the IT Support Technician provides departmental computer systems administration and support to Yukon school computer laboratories, classrooms, school offices and other Yukon Education offices. This position works with Apple and Windows based computers and related peripheral equipment, ensuring minimal disruption of service.  It assists in the administration of the hardware maintenance and monitoring contractor performance and client satisfaction and performs other duties as assigned.
Our branch is a group of highly technical professionals, and we prioritize staff engagement and cross training opportunities. The branch Director’s leadership style is supportive, honest and authentic and they empower employees to think critically and develop innovative solutions.
We are looking for a hardworking and highly organized individual with great attention to detail to join our amazing team. 

Important application requirements
Please submit your resume clearly demonstrating how you meet each of the following qualifications. Emphasize how your work experiences and related duties align with the essential and asset qualifications listed below. Note that selection for further consideration is based solely on the information you provide in your resume.
For more information on how to prepare and submit your resume visit this resource page on Yukon.ca.

Essential Qualifications

• Education and/or coursework in computer science or related field
• Experience setting up, configuring, and diagnosing computer hardware and software
• Experience providing level one service desk support, including but not limited to: prioritizing tickets, liaising with users/clients for information, diagnosing problems, and documenting resolutions
• Experience providing IT support in an education setting is an asset
• Experience creating user facing and internal documentation, including policies, procedures, instructions, and guidelines is an asset

Desired Knowledge, Skills and Suitability
To best support the achievement of key strategic and business objectives, candidates may be assessed on:

• Modeling Interpersonal Skills and Personal Responsibility 
• Taking Action and Achieving Results
• Thinking Strategically
• Demonstrating Client Focus
• Technical knowledge
   

Additional information
Conditions of Employment:

• Security Clearance, Vulnerable Sector Check
• Valid Class 5 driver’s license

Job Requirements:

• This position works onsite in an office environment
• This position is required to travel and visit schools within Whitehorse and the communities
• The work requires some bending and lifting of weights up to 35 pounds and includes potential exposure to electrical shock, dust and dirt 

Contact details:
If you have any questions about this position, please contact: Joanne Curial, Director, Information Technology & Support Services (ITSS) at Joanne.Curial@yukon.ca.
If you have questions about our recruitment process, please contact: Karizza Concepcion, Senior Human Resources Consultant at karizza.concepcion@yukon.ca 

What can we offer you?
We offer a competitive salary, a flexible work environment and the chance to immerse yourself in a team of experienced professionals.

We will work with you to develop a performance plan to help you meet your future aspirations, while also meeting branch priorities, as you continue to expand your skills.

You will love what the Yukon has to offer! If that’s not enough, we also offer a full benefits package, pension, leave arrangements, family assistance programs and professional development opportunities.