IT Support Technician

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.

 WORKING AT THE MLC

The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you. 

 
THE ROLE

In this role, you will be working directly with The MLC’s internal desktop support team, working across the organization to streamline the imaging and deployment of The MLC’s workstations. As a member of IT, you are detail-oriented and relational, focused on providing an exceptional customer experience for all internal users. You love being hands-on to solve problems, big and small, and you can thrive in a dynamic, fast-paced environment. As a member of The MLC’s team, you will help to maintain and champion The MLC’s mission while driving alignment, autonomy, and accountability across initiatives.

QUALIFICATIONS

• Minimum of 1 year experience with PC desktop support or relevant certification(s)
• Excellent customer service skills
• Ability to effectively analyze and resolve problems in a fast-paced environment
• Ability to organize and set priorities according to situational demands
• Familiarity with Cloud based Platforms, Microsoft Office Suite, Help Desk Systems, including Remote Assistance
• Able to work a flexible schedule up to 20 hours a week with the ability to work after normal business hours to support events

 
ESSENTIAL RESPONSIBILITIES

AS A MEMBER OF THE TECHNOLOGY TEAM, YOU WILL:
ASSIST WITH THE ASSIGNMENT AND UPKEEP OF EQUIPMENT BY:
•    Deploying laptop/desktop hardware and common peripherals in accordance with The MLC’s asset management processes and procedures
•    Verifying returned equipment meets operational standards
•    Assisting with routine maintenance of MLC systems
ASSIST WITH THE MAINTENANCE, AND OPTIMIZATION OF THE MLC’S OPERATIONS BY:
•    Contributing and collaboration with scheduled office organizers to assist with the ongoing use of audio and Teleconference equipment, and ensuring compliance with The MLC’s standards and guidelines
•    Monitoring conference room systems and assisting in providing a stable experience for both MLC users and guests
•    Providing technical support to MLC users related to wireless and home networking, VPN, multi-factor authentication, and threat management
•    Maintaining a comprehensive and current knowledge of The MLC’s technology and recommending modifications as necessary

 
YOU WILL CHAMPION THE MLC’S CULTURE BY:

Applying The MLC’s Guiding Principles to your work and your behaviors
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Engaging in a diverse and dynamic team; continuing with personal development
Inspiring others with your enthusiasm and humility

YOU WILL CHAMPION THE MLC’S CULTURE BY:

• Embracing The MLC’s leadership values and applying The MLC’s Guiding Principles to your team’s work
• Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
• Building a dynamic team; mentoring team members; developing future leaders
• Inspiring others with your enthusiasm and humility

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.