IT Support Technician

Function:

Provide primary technical support to the Stephens College community in response to end-user helpdesk calls and service requests.

Responsibilities:

• Serve as primary Helpdesk contact for Stephens College community, which encompasses the residential campus as well as distance and online.
• Troubleshoot hardware and software problems with faculty, staff, and students in office, classroom, and lab environments.
• Manage student, faculty, and staff systems credentials and access levels.
• Assist with documenting procedures and the creation of a knowledge base.
• Schedule and implement the use of equipment such as faculty computers, staff computers and student lab computers.
• Observe and advise students with a diagnosis and possible solutions to problems on their equipment if brought in.
• Install and assist in maintaining toner inventory and submit printer help requests to vendors as needed.
• Provide training and support for a wide range of hardware: Windows and Mac Desktop and Laptops, Printers, Copiers, Scanners, WiFi, Phones, Tablets, etc.
• Provide training and support for a wide range of software: Windows, Mac OS, Canvas, Microsoft 365, etc.
• Provide training and support for various audio video, meetings and classroom systems: Zoom, MS Teams, room video conferencing equipment, PA Systems, etc.
• Perform general office duties, phone support, and clerical tasks.
• Be available for evening and weekend support as needed.

Education & Skills:

• Associate degree in information systems, computer science, or a related field with a technical emphasis (OR) equivalent work experience/certifications
• Strong interpersonal communication skills
• Experience with installation, maintenance, support and troubleshooting of personal computers, printers, software, and other computer systems.

Founded in 1833, Stephens College is the second-oldest women's college in the United States, dedicated to providing innovative, experiential, and career-focused education across various disciplines. Located in Columbia, Missouri, Stephens College continues to be a leader in women's education, fostering a community where students are empowered to lead, innovate, and excel. The college also provides flexible, co-educational master’s degrees and certificates for working professionals, and is home to a co-educational Conservatory for the Performing Arts.

Ranked (over and over again) as one of the best college towns in America, Columbia, Missouri, is home to 36,000+ college students and 118,000 residents. Columbia — conveniently located approximately 100 miles from both Kansas City and St. Louis — has it all: big-time college sports, film, music and arts festivals, a high-energy arts community, amazing recreation, and a great downtown with lots of places to eat, shop, snack and check out the latest bands. The Columbia community offers outstanding health care options, as well as excellent educational opportunities for every level of student (including our own Children’s School).

Be a part of this amazing community of innovative thinkers, doers and dreamers.

Stephens is an Equal Opportunity Employer and will recruit and employ qualified personnel without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or status as a veteran.