IT Support Technician

Armtec Defense Technologies (Armtec) is an operating unit of the Transdigm Group (NYSE: TDG), an industry leader in aerospace and defense products and services. Armtec is comprised of three business units producing subcomponents for ordnance in Coachella, CA; decoy countermeasure Flares in Camden AR; and radar countermeasure chaff in Lillington NC. At Armtec, we welcome skilled and enthusiastic people who share our determination and high standards to join us in our mission-critical work supporting the US and allied warfighters who serve us all by defending democracy and protecting freedom. This position is staffed in Coachella, CA, at Armtec’s world-class facility for production of combustible ordnance. 

Company Profile

Company: Armtec Defense Technologies is an operating unit of the TransDigm Group (NYSE:TDG)

Industry: Manufacturing Combustible Ordnance and Countermeasures

IT Support Technician

Job Family: Information Technology (IT)

Reports to: Director of IT

Works with: All Departments and vendors departments as required.

Location: Camden, Arkansas USA

Type: Full Time

Job Summary

Daily Responsibilities

• Respond to support tickets, phone calls, and emails to provide timely and effective solutions.
• Install, configure, and troubleshoot hardware (e.g. desktops, laptops, printers) and software applications.
• Maintain and update user accounts, permissions, and passwords within Active Directory.
• Support end-user devices, mobile phones, and peripheral equipment.
• Diagnose and resolve network connectivity issues, including VPN and wireless problems.
• Escalate complex issues to higher-level IT staff or vendors when necessary.
• Perform regular maintenance tasks such as updates, patches, and backups.
• Document support activities, solutions, and processes with the ticketing system.
• Assist with IT onboarding and offboarding procedures for employees.
• Support and maintain audio-visual equipment and conference systems.

• Proficient with Windows operating systems.
• Familiarity with Microsoft Office 365.
• Familiarity with Active Directory a plus.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) a plus.
• Understanding of cybersecurity principles and data privacy.
• Knowledge of STIG/SCAP.
• Knowledge and experience in vulnerability management, using Nessus/Tenable, Defender and/or Tanium is a plus.

• 1-3 years of experience developing services or service desk solutions.
• Understanding of service and application delivery.
• Experience working within a matrix team.
• Hands-on experience in troubleshooting hardware, software, network, and communication services.
• Highly customer focused with the ability to develop solid relationships at all levels within the organization.
• Proven technical, analytical, and problem-solving abilities.
• Highly self-motivated and directed.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Excellent written and verbal communication skills, including formal presentations and working effectively with peers.
• Advocate of standards and process improvement.
• Operate with a methodical and patient approach when working multiple projects or tasks concurrently.
• Ability to work under pressure with minimal supervision.

Education/Previous Experience Requirement

• Associate or bachelor’s Degree in relevant IT discipline (i.e., cybersecurity or computer science).
• Technical aptitude for learning IT principles.
• MS Office Skills (Excel & Word) required.
• Must be a US Citizen.
• Must be able to obtain a secret clearance.

Work Hours

4/10 work week and on-call as needed.