IT Support Technician

Hiring Range $28.38 - $32.63 per hour

Prior related experience and internal equity factors will be considered when determining

the final hourly rate offered to the selected candidate  

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The Information Technology Support Technician II performs intermediate to advanced technical duties related to computer hardware and software customer support in the Emergency Communications Center of the Sheriff’s Office. Responsibilities include operating and maintaining Sheriff’s Office computer systems to ensure end users receive the most e?ective IT functionality and support and maintain CAD/RMS/MDT as a secondary function. The position installs computer hardware and software, updates applications, and performs diagnostic tests and maintenance on computer components. This position also develops and maintains Sheriff’s Office IT asset data, gathering and documenting asset state of condition, and performing complex technical o?ce and ?eld work to be used to plan maintenance activities and in support of a computerized maintenance management system.

Does related work as required. Work is performed under general supervision.

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications;
• Knowledge of current technological developments and trends in area of expertise;
• Strong knowledge of asset management processes and procedures; Records maintenance skills;
• Comprehensive knowledge of public safety operational parameters and their translation into efficient and effective CAD, Mobile Data, RMS, and Mapping System.
• A sense of urgency and a commitment to timely completion of projects; Attention to detail along with a commitment to quality and con?dentiality;
• Sound written and verbal communication skills necessary to e?ectively interface with all levels of internal and external business contacts; Strong interpersonal skills and the ability to work e?ectively with a wide range of constituencies in a diverse community;
• Ability to work independently or as part of a team e?ectively;
• Ability to prioritize, multitask, be attentive to details, maintain con?dentiality, and provide exceptional customer service;
• Ability to perform preventive maintenance on systems software, applications, hardware, and communications;
• Ability to provide functional direction to other technical support sta? and/or county employees;
• Ability to determine computer problems and to coordinate hardware and software solutions;
• Ability to analyze and resolve computer problems;
• Ability to communicate technical guidance and instruction to users on the use of IT applications and systems; and
• Ability to establish and maintain e?ective working relationships with fellow employees, supervisors, and other departments

Special Requirements:

Physical Requirements/Work Environment

This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and a negligible amount of force constantly to move objects. Work requires stooping, kneeling, reaching, standing, walking, lifting, grasping, and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts at or within arm’s length, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities. The worker is subject to inside environmental conditions, and atmospheric conditions. Occasional driving to remote sites is required.