IT Support Technician

Perfect Communications, located in Moorestown, NJ, a commercial printing company, is seeking a full-time IT Support Technician to join our team. This is a hands-on, onsite role supporting our end-user computing environment, network connectivity, printers, mobile devices, and core office systems.

We’re looking for someone who enjoys solving problems, works well with people, and takes pride in making sure users feel supported. The right candidate will have strong troubleshooting instincts, good documentation habits, and the judgment to know when to resolve an issue independently and when to escalate.

• Provide day-to-day technical support for desktops, laptops, printers, peripherals, and mobile devices
• Troubleshoot hardware, software, connectivity, and access issues for end users
• Set up, deploy, relocate, and maintain PCs, printers, and related equipment
• Support printer configuration and troubleshooting in a production and office environment
• Assist with software installation, updates, patching, and license tracking
• Support user accounts and access in Windows Active Directory and Google Workspace
• Perform common administrative tasks such as password resets, group membership updates, and shared drive support
• Help manage file shares and NTFS permissions
• Troubleshoot basic network and Wi-Fi issues, including switches, routers, cabling, patch panels, DNS, DHCP, and IPv4 addressing
• Support VPN connectivity, including Cisco Meraki Client VPN
• Assist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting, including Duo Security
• Configure and troubleshoot Microsoft Outlook
• Provide basic support for Microsoft 365 features such as shared mailboxes, distribution groups, and shared calendars
• Use remote support tools and ticketing systems to document, track, and resolve issues
• Maintain accurate notes, asset records, and knowledge base documentation
• Prioritize and manage multiple open support requests effectively
• Assist with workstation imaging, hardware inventory, and asset tracking
• Support structured cabling tasks, including running, terminating, and testing Ethernet as needed

Required Qualifications

• Basic PC repair and hardware troubleshooting experience with desktops, laptops, printers, and peripherals
• Working knowledge of Windows desktop support in a business environment
• Basic printer setup, configuration, and troubleshooting experience
• Basic knowledge of Mac/macOS
• Basic mobile device support experience with iOS and Android
• Familiarity with Windows Active Directory, including user accounts, password resets, group policy basics, and OU structure
• Basic understanding of Windows Server administration
• Basic understanding of file shares, NTFS permissions, and Group Policy Objects (GPOs)
• Basic networking knowledge, including switches, routers, Wi-Fi, DNS, DHCP, cabling, and subnetting fundamentals
• Experience supporting or troubleshooting VPN access and MFA for end users
• Familiarity with Google Workspace, including Gmail, Google Drive, shared drives, and user/group administration
• Experience configuring and troubleshooting Microsoft Outlook
• Strong troubleshooting and diagnostic skills
• Clear written documentation habits and comfort working in a ticketing/helpdesk system
• Ability to prioritize tasks and manage multiple open issues
• Strong communication skills and a hospitality-first approach to support
• Willingness to ask questions, collaborate, and escalate appropriately
• Ability to lift up to 50 lbs and work under desks, in server rooms, and with cabling as needed

Preferred Qualifications

• CompTIA A+ certification
• Experience with ticketing/helpdesk systems such as ConnectWise, Freshdesk, Jira, or similar
• Experience with remote support tools and workstation deployment/imaging
• Experience with Duo Security administration and end-user support
• Familiarity with Cisco Meraki environments
• Hardware inventory and asset tracking experience

Nice to Have

• Additional certifications such as CompTIA Network+, Linux+, or Security+
• Basic understanding of virtualization concepts, hypervisors, VMs, and snapshots
• Experience with VMware vSphere or Proxmox VE
• Knowledge of SOC 2 Type II or similar compliance frameworks
• Cybersecurity awareness, including endpoint protection, phishing identification, and incident response basics
• Knowledge of email authentication and deliverability concepts such as SPF, DKIM, and DMARC
• VoIP or phone system support experience
• Basic scripting experience with PowerShell or batch files
• Experience with backup and disaster recovery systems
• Experience with MDM (Mobile Device Management) platforms

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable deploying and relocating computers, printers, and peripherals
• Comfortable working under desks, in server rooms, and running cable as needed

Onsite | Full-Time
Pay: $21.00–$25.00 per hour

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with employer match
• Long-Term Disability
• Short-Term Disability
• Life Insurance

Perfect Communications is looking for someone who is dependable, hands-on, and committed to delivering excellent support. If you enjoy solving technical problems and helping people, we’d like to hear from you.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.

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