IT Support Tech 2

The UNM Health and Health Sciences IT Department is looking for a full-time, experienced IT Support Tech 2 within the Technology Support group, that will provide IT support to specific departments with executive level focus. Specifically, this position will provide in person IT support to the Health Sciences Office of the Vice President. They will cover office locations on the UNM North Campus, a location that is just north of campus, as well as those working remotely.  This position works 100% on site.

Under indirect supervision, this position is primarily concerned with providing direct IT support to the faculty and staff in the Office of Vice President on the UNM North Campus.  They will also provide in person customer support at the IT Service desk, develop documentation of technology issues, troubleshooting and resolution of both Apple MacOS and Microsoft Windows hardware and software components, and assisting end users with their understanding of these components.

Additional tasks include Active Directory account management, workstation troubleshooting, diagnosis, hardware repair, workstation image deployment, encryption services, conference room AV support, as well as software support. The ideal candidate for this position should have a strong customer service background, experience in workstation troubleshooting (both over phone and in person), utilizing IT ticketing software, the ability to manage and notate technical appointments and processes, and experience translating intermediate technical knowledge into end users training, as education of end users is needed daily.

The successful applicant will work closely with the other health sciences IT groups in support of enterprise-wide shared services.  All members of the Technology Support group must demonstrate a commitment to consistently providing responsive, high quality customer service to all customers

The UNM HSC has earned a national and international reputation for its integrated education, patient care, research, and partnership initiatives which address the unique healthcare needs of New Mexico's urban and rural populations (http://hsc.unm.edu).

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications:

• Experience providing outstanding customer service
• Ability to communicate intermediate technical guidance and instruction to users on the use of PC
• Experience performing moderately complex preventive maintenance on systems software, applications, hardware, networking and communications
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Knowledge of a wide range of computer systems software, applications, hardware, networking and communication
• Knowledge and support of both Windows and MacOS computers, tablets and phones
• Proficiency with Active Directory Account Management
• Experience providing Windows and MacOS Workstation and Printer Support
• Experience with conference Room AV Support

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.