IT Support Staff

If you are looking for a challenging and rewarding career, Hope House is the place for you! If you are seeking a fulfilling career, with numerous opportunities to make a REAL difference in the lives of people, we want YOU!

Hope House is a substance abuse treatment provider who strives to save lives, recover hope and restore families to those suffering from Substance Abuse Disorder. We are committed to making sure that all staff members feel like they make a difference and are a part of our team!

Hope House Inc. has a reputation as one of the top employers in the Greater Capital Region of New York.

Shift: This is a Full-Time position. (In-person position - no remote or hybrid work)
Position Reports to: Associate Director of Operations & Facilities

Job Status: Non-Exempt/Hourly

Compensation: up to $27.261 per hour

Essential Duties/Responsibilities:

• Provides technical support to end-users in a timely and professional manner, including diagnosing and resolving hardware and software issues.
• Install and configure computer software and hardware.
• Troubleshoot and resolve network connectivity issues, including working with internet service providers and telecommunications vendors.
• Maintains and updates company website as needed.
• Develop and maintain documentation for hardware and software configurations, procedures, and user guides.
• Provide training and support to end-users on software applications and computer usage.
• Administer and maintain network and application end user accounts, permissions, and access rights.
• Maintains client confidentiality as per 42 C.F.R. Part 2 and 45 C.F.R. Parts 160 &164 (HIPAA).
• Adheres to the CASAC Canon of Ethical Principles and the Justice Center Code of Conduct.
• Participates in mandatory training as scheduled.
• Stay current with industry trends and advancements in technology.
• Other duties as assigned.

Education and Training:

• Degree in Computer Science, Information Technology, or related field preferred.
• 3+ years of experience in IT support or related field preferred.
• Valid Driver's License and Reliable Transportation to travel to various Hope House programs throughout Albany and Troy.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Strong technical knowledge of computer hardware, software, and networking.
• Ability to work independently and in a team environment.
• Ability to prioritize and manage multiple tasks simultaneously.
• Physical Demands:
• This position may require lifting and carrying up to 50 pounds, as well as extended periods of sitting, standing, and working at a computer.

• 11 paid holidays per calendar year
• Vacation, Personal, and Sick Time (up to 200 hours per year to start)
• Medical, Dental, & Vision Insurance
• Flexible Savings Account & Health Savings Account depending on medical plan
• AFLAC Supplemental Benefits
• Benefit Buyout option if coverage is waived
• Voluntary Short-Term Disability & Life Insurance
• Company paid Life Insurance Policy at two times annual salary
• Company funded Retirement Plan
• 401k option to further save for retirement
• Tuition Reimbursement Program
• Partnership with Maria College – 40% discount on the CASAC program and various bachelor degree programs for employees, spouses, domestic partners, and dependents
• Assistance with CASAC and/or Licensing Applications/Exam
• EAP Program for you and your family
• Legal/ID Shield Insurance