IT Support Specialist (Police Department)

Primary Purpose: Provides dedicated, on-site technical support to the Police Department with a focus on law enforcement technology systems. Ensures reliability, security, and compliance of Police IT infrastructure while also assisting with broader City IT initiatives. Delivers responsive Tier 1 support, maintains critical public safety systems, and serves as the primary liaison between the Police Department and the City’s IT Division.

Supervision Received: Jointly supervised by the Administrative Commander and the Manager of Information Technology.

Supervision Exercised: Minimal supervision exercised on projects where IT has leadership role.

IMRF pension eligible. Expected hiring range $67,000 - $76,000 dependent on qualifications. 

While cybersecurity is not a primary function of this role, each function of this role is assumed to impact cybersecurity:

• Provide Tier 1 help desk support to Police Department personnel. Troubleshoot and resolve issues related to computers, mobile data terminals (MDTs), body-worn cameras, in-car video systems, security camera systems, physical access controls, phones, software, and related equipment.
• Maintain and support law enforcement-specific systems, including body camera and dash cam infrastructure, CJIS-compliant networks, Cradlepoint connectivity, GIS systems, and mobile device management.
• Install, configure, and maintain workstations, mobile devices, vehicle-based systems, operating systems, and software specific to law enforcement operations. Coordinate with vendors and internal teams on system upgrades and equipment lifecycle.
• Collaborate with City IT staff on broader infrastructure projects, cybersecurity practices, and IT asset management. Ensure Police systems align with City standards and best practices.
• Develop and update system documentation, operational procedures, and technical manuals for Police IT systems. Train staff on basic technology functions and troubleshooting.
• Perform other related duties as assigned.

Education: Bachelor’s degree in Computer Science, Information Technology, or related field preferred. An Associate’s degree combined with relevant certifications may substitute for the bachelor's degree.

Experience: Two to five years of experience in IT support, including experience with mobile or field-based technology systems. Prior experience supporting public safety or law enforcement technology strongly preferred.

Certification or License: Valid driver’s license is required. We encourage candidates to demonstrate their commitment to professional growth through relevant IT certifications. Examples might include CompTIA A+ or Network+, Cisco’s CCNA or other networking certifications, Microsoft or Google Cloud credentials, or any other industry-recognized certifications. These are not mandatory, but they reflect a dedication to staying current in the field and continuously developing your technical expertise.

Required Knowledge, Skills, and Proficiencies:

• Knowledge of public safety technology systems, including mobile data, surveillance, and in-vehicle connectivity
• Familiarity with CJIS security requirements and compliance standards
• Ability to troubleshoot hardware and software issues independently
• Strong verbal and written communication skills
• Customer service mindset with a calm, supportive approach in high-pressure situations
• Ability to prioritize and respond to urgent requests while managing routine maintenance
• Comfort working in a law enforcement environment with sensitive and confidential data