IT Support Specialist (L1/Help Desk)

IT Support Specialist (L1/Help Desk)
Location: Charlotte, NC 
Salary: $40,000 - $50,000 + Benefits
Benefits: Medical, Dental, Simple IRA w/match, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon-Fri; 40 hrs. (Flexible) 
Start Date: ASAP
Sponsorship not available 

IT Support Specialist (L1/Help Desk) Description

Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end-user issues while escalating more complex problems as needed. This position combines remote help desk support with occasional onsite visits throughout the Charlotte area for workstation deployments, hardware installations, and client onboarding. If you're eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we'd love to hear from you. 

IT Support Specialist (L1/Help Desk) Responsibilities

•    Respond to client support requests via phone, email, and ticketing system 
•    Provide Level 1 remote and occasional onsite technical support 
•    Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues 
•    Perform password resets, user account administration, and basic Active Directory support 
•    Configure and deploy workstations, laptops, and other end-user hardware 
•    Document support requests and escalate complex issues as needed 
•    Assist with new client onboarding, workstation deployments, and day-to-day technical support 
•    Participate in an on-call rotation and provide after-hours support as needed

IT Support Specialist (L1/Help Desk) Qualifications

•    1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred) 
•    Strong Windows 10/11 desktop support experience required 
•    Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required 
•    Excellent communication skills with a strong customer service mindset required