IT Support Specialist - Junior Level

ESSENTIAL DUTIES:

• Maintain Windows Azure Server management and troubleshooting

• Assist with large-scale IT projects

• Help define Information Technology strategy across portfolio

• Manage Azure Active Directory, including creating, editing, and deleting users and managing permissions

• Group policy management through Intune software

• Install, configure, and manage print servers, including drivers, sharing, additions, and removals

• Demonstrate knowledge of Web Management Software

• Daily provisioning of Firewalls, routers, switches

• Install and maintain Antivirus Software

• Windows troubleshooting

• Oversee Office 365 platform

• Demonstrate a proficiency with configuring Web browsers and add-on management

• Setup and maintain TCP/IP connectivity and troubleshooting

• Effectively handle all tiers of networking

• Monitor support services and update service request information

• Provide onsite support as needed 

• Answer technical support calls 

• Work with other staff members and vendor support resources to resolve issues

• Participate in ongoing training; prepare and present service reports

• Provide active and effective listening skills to problems and concerns presented by every customer in order to effectively remediate issues

• Develop and maintain Microsoft Planner projects for acquisitions as well as maintain 

SharePoint access for end users

EDUCATION & EXPERIENCE: 

• 2 years or more of related experience

• Experience in customer service or support center systems

• Excellent working knowledge of computer systems, security, network and phone systems

• Cisco Certifications

• VLAN Configuration Experience

• VPN Configuration

• Virtualization technologies - Hyper-V, VMware, etc.

• VoIP - Hosted Solutions as well as local Asterisk-based

• Network Cabling and Termination

LICENSES & CERTIFICATIONS: 

• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Office Specialist (MOS)

KNOWLEDGE & SKILLS: 

• Extensive Technical System Knowledge – Proven experience with required software and system platforms

• Communication Skills – Ability to communicate effectively when speaking. Writing skills must demonstrate clear and concise messages, while still coming across as supportive.

• Natural Collaborator – Demonstrated ability to invite diverse perspectives, promote an inclusive work environment and support workforce diversity

• Values Integrity – Proven strength in exercising sound judgement and observing the highest degree of confidentiality.

• Problem Solving –Ability to a solution for or to deal proactively with work-related problems. 

• Customer Service – Must possess a genuine, service-oriented client engagement approach

• Project Management – Ability to organize and direct a project to completion

• Detail Oriented – Ability to pay attention to the minute details of a project or task

• Flexible Work Style – Adaptability to the needs of the organization and employees

• Organizational Skills – Ability to prioritize tasks; asks questions when target goals or dates overlap

• Computer Skills – Subject-matter-expert knowledge of data analysis techniques and tools and Microsoft Office applications including Word, Excel, and PowerPoint. 

OTHER REQUIREMENTS: Valid driver’s license required