IT Support Specialist II

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)

Help Desk Support:

• Provide first-line support to end-users, addressing technical issues and inquiries promptly and efficiently.
• Troubleshoot hardware and software problems, offering solutions, or escalating issues when necessary.
• Ability to set up and configure various hardware components, including desktops, laptops, printers, and peripherals.
• Maintain accurate records of hardware inventory, configurations, and deployments.

InTune Configuration Management:

• Oversee InTune deployment across business organizations, ensuring all devices are properly configured and compliant with company policies and industry standards.
• Configure and manage devices using Microsoft InTune for optimal performance and security.
• Implement policies for device management, application deployment, and security settings.
• Stay updated on the latest InTune features and recommend improvements to enhance the organization's IT infrastructure.
• Manage Microsoft Intune for mobile devices and application management, including Apple Business Manager for iOS device deployment and management.

Microsoft Office 365 Administration:

• Administer and manage Office 365 applications, including but not limited to Exchange Online, One Drive, and Teams.
• Monitor and maintain user accounts, permissions, and access levels within the Office 365 environment, implementing necessary controls and ensuring optimal protection strategies for the organization's Microsoft 365 digital landscape.
• Collaborate with stakeholders to implement and optimize Office 365 features to meet organizational needs.

QUALIFICATIONS

• A problem-solving mindset, with the ability to troubleshoot issues as they arise and find effective solutions.
• Proven experience in providing IT Help Desk support, troubleshooting hardware and software issues.
• Ability to manage hardware deployment projects, including planning, scheduling, and execution.

• Expertise in configuring and managing devices using Microsoft InTune.
• Solid understanding of Office 365 administration, including email, collaboration tools, and security features.

• Strong time management skills, including the ability to juggle multiple projects simultaneously and deliver on time and on budget.
• Familiarity with ITIL best practices and ticketing systems.

• Strong communication and interpersonal skills.

EXPERIENCE REQUIRED

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus.

SUPERVISORY RESPONSIBILITIES

This role has no direct supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually mild to moderate and is consistent with an office setting.