IT Support Specialist II

Pay Grade: K

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Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

What We Offer. As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia.  
• Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths. 
• Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

Under general supervision, the IT Support Specialist provides comprehensive technical assistance to system users via phone, help desk support, and on-site visits. This role is essential in the procurement, setup, installation, maintenance, and security of all computer systems and network components. Strong troubleshooting skills and the ability to clearly guide end users through technical issues are critical. The IT Support Specialist ensures the reliable installation and upkeep of high-quality network infrastructure and computer systems while delivering exceptional customer service across the 13 counties served by the North Central Health District..
 
Primary Duties & Responsibilities:

• Provide technical support and assistance to end-users, including troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Install, configure, and maintain computer systems, hardware, and software for optimal performance.
• Respond to help desk requests and provide technical support via phone, email, or in-person.
• Collaborate with IT team members and other departments to ensure the effective delivery of IT services.
• Assist in the development and implementation of IT policies and procedures.
• Provide training and support to end-users on IT-related topics.
• Ensure compliance with relevant laws, regulations, and policies related to IT security and data protection.
• Procure new equipment as needed, including researching options, obtaining quotes, and coordinating purchases with vendors. 
• Perform routine maintenance and updates on IT systems and equipment.
• Manage and maintain the IT help desk ticketing system.
• Administer user accounts and permission in Active Directory

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. 

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. 

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov. 

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview.  DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
 In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

 Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.