IT Support Specialist - GA, NC, TN

Deeply Rooted to Serve

Led by the values and mission of the organization, the IT Support Specialist provides hands-on technical assistance, trouble shooting, and support to end users regarding computers, hardware, software, networks, and other IT-related issues to ensure smooth and efficient functioning and to resolve technical issues.

Work Performed

• Provide technical assistance through various channels such as phone, email, chat, or in-person. Manage help desk tickets efficiently and run diagnostics.
• Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Support and troubleshoot Windows desktops and laptops
• Manage user accounts, permissions, and group memberships (Active Directory / Azure AD)
• Assist with networking issues (LAN/WAN, VPN, Wi-Fi)
• Document processes and escalate issues to vendors when needed
• Provide excellent customer service, following up on employees to ensure issues are resolved.
• Assist with data migration projects and new acquisition integration projects when necessary.

Qualifications

• 2+ years IT Support experience
• Ability to remotely troubleshoot and resolve issues for a widely disbursed user base
• Ability to work independently and to resourcefully find solutions to challenging situations
• Strong skills in Microsoft 365, Windows OS and general networking
• Insurance industry technology experience a plus (Applied Epic or Vertafore)
• CompTIA (A+, Network+, Security+) or Microsoft certifications preferred
• Excellent problem-solving, communication and customer service skills

About Us

Oakbridge Insurance Agency is a new kind of insurance and risk management agency with the mission to transform and elevate the way business is done in our industry.

For over 100 years, the founding firms of Oakbridge worked alongside each other in small towns and cities throughout the Southeast, cultivating similar company cultures and best practices, and earning each other's respect in the industry. They envisioned a way to impact the future of insurance and formed Oakbridge Insurance Agency on January 1, 2021. Since forging this different path, we are proud to have added additional partners to Oakbridge who reflect our vision, demonstrate our core values, and share our commitment to doing what is right for our friends and neighbors.

Our most important asset is our people. We offer a friendly and flexible work environment and offer first-class benefits to meet the needs of you and your family. Benefits include a 401k plan with immediate participation, company match, and immediate 100% vesting. Company-paid benefits include life insurance and short- and long-term disability. We have a strong health insurance plan and many supplemental, voluntary offerings.

Oakbridge Insurance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Oakbridge Insurance makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For more information visit our website

Deeply Rooted Insurance Agency | Oakbridge Insurance - Oakbridge Insurance