|
Job Description
Job Description
Provide onsite desktop support to our residents and staff. You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone and onsite; address Level 1 escalations, work with vendors on team related projects, and escalate problems to other vendors as needed.
Job Duties:
- Answering Helpdesk tickets and phone calls
- Provide remote and onsite support when required
- Being as helpful as possible to our residents and staff
- Installing and configuring desktop computer systems
- Diagnosing and solving hardware/software faults
- Assisting with systems maintenance tasks and duties
- Escalate issues to other vendors after initial troubleshooting
- Supporting the telephone system, including telephone installations for offices and residents
- As needed AD working in collaboration with our current telephone system vendors
Minimum requirements:
-Great communicator
-Customer Service-centric
-Being able to stay calm and level-headed and professional under crisis
-Self learner
-Multi-tasker
-Team player
-Critical Thinker
-Stubbornly persistent in resolving issues
-Proficient in Microsoft products (Windows 10 and 11; Microsoft Office products
-General knowledge of software troubleshooting
-Associates Degree or Minimum 1-3 years’ experience in a related field
-Understanding of networks and following vendor advice regarding network troubleshooting
-Able to setup/troubleshoot network printers
-Ability to troubleshoot hardware and software issues
Nice to Have’s
-Microsoft Certifications (MCP, MSCA, etc.)
-Cisco Certifications (CCNA, etc.)
-Understanding of Server protocols (i.e. DNS, DHCP, Print Server, File sharing, etc.)
- Microsoft Office 365
-VPN (PPTP, IPsec)
|