IT Support Specialist

We have an immediate opportunity for an Entry-Level IT Support Specialist to join our technology team. In this role, you will serve as the first point of contact for end-users experiencing technical issues — providing hands-on support across hardware, software, and network systems via phone, email, and in-person. This position is geared towards individuals with a long-term outlook who want to grow a skill set into a lasting IT career.

Responsibilities:

• Provide Tier 1 technical support to end-users via phone, email, chat, and in-person across both Windows and macOS environments.
• Diagnose and troubleshoot hardware, software, and basic network issues in a timely and professional manner.
• Install, configure, and maintain operating systems (Windows 10/11 and macOS) and business applications.
• Manage user accounts through Active Directory including account creation, password resets, group assignments, and access provisioning.
• Support and administer the Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive.
• Create, manage, and resolve support tickets using an ITSM platform; escalate complex issues to Level II/III with clear documentation.
• Set up and configure new employee workstations, laptops, and mobile devices.
• Assist with basic network troubleshooting including connectivity, VPN, and Wi-Fi issues.
• Document troubleshooting steps, resolutions, and known issues to support team knowledge sharing.
• Follow IT security policies and procedures to maintain a safe and compliant environment.

Preferred Qualifications:

• Minimum 1 year of experience in an IT support, helpdesk, or desktop support role.
• Proficiency with both Windows 10/11 and macOS operating systems.
• Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience with Active Directory for user and group management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong problem-solving skills and attention to detail.
• Effective communicator who enjoys working in a collaborative team environment.
• CompTIA A+ or equivalent certification is a plus.

Perks:

• Competitive salary commensurate with experience
  
• Full health, dental, and vision benefits
• 401(k) with company contribution
• Professional development and certification reimbursement
• Clear growth path to Level II and Level III support roles