IT Support Specialist

HLG is dedicated to making a difference in the lives of people who have been injured or disabled. What we do every day, with each individual client, positively impacts them as they face some of their most difficult times. Making a difference is what drives every member of this team, and it makes us one of the preeminent firms in our industry.

We are a committed and cohesive group of professionals. We are growing fast and looking for people who aren’t afraid of a challenge nor of going the extra mile – because our clients deserve it. If you’re looking for more than a daily grind where what you do matters, we’re looking for you.

Currently, we are looking to add an IT Support Specialist to our IT team. This position is responsible for resolving daily computer issues at HLG and assisting the Director of IT on technology related assignments. Some of the key responsibilities include (but are not limited to):

• Resolve employee technology related issues via helpdesk ticket system with excellent customer service skills, assigning any tickets if necessary.
• Maintain network facilities in individual machines, such as settings of employee computers and printers.
• Create new user profiles based on job duties.
• Assist with moving, setup, and inventory of hardware.
• Train users on new and existing technology in person and by creating useful training materials.
• Expand into liaison role with technology vendors and learn the new software for the ability to troubleshoot.
• Provide input on best use of current and new technology to benefit our organization.

OUR IDEAL CANDIDATE DEMONSTRATES OUR "EPIC" CORE VALUES

• Displays Excellence by being growth-minded, being adaptable, and always striving for greatness.
• Shows Passion, care, and devotion to each client (and team member) they come in contact with daily.
• Wants to Impact their community, feeling personal fulfillment by having an indisputable effect on others.
• Shows Courage and initiative to overcome the unknown.

REQUIRED COMPETENCIES

• Maintain a high level of honesty and discretion.
• Utilize good judgment, polite behavior, excellent communication, and appropriate dress in a way that promotes HLG’s core values in this internally visible role.
• Embody the skills necessary to communicate respectfully with clients and colleagues, solve problems, demonstrate patience and understanding, ensure satisfaction, and resolve complaints.
• Have the drive to help and find solutions, volunteering your help elsewhere as time permits, being resourceful, and taking appropriate action without having to be told.
• Impeccable attendance and punctuality.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

• Trainable understanding of computer systems (hardware/software), networks, security, telecommunications, databases, and storage systems.
• One year of experience working in IT operations preferred.