IT Support Specialist

The Jeffcoat Firm is committed to helping everyday people in crisis, and CEO Michael Jeffcoat’s mission is to provide unmatched legal services to people in South Carolina. The employees of The Jeffcoat Firm are ambitious, resilient, self-starters with a passion for taking excellent care of clients and each other.  

Position Summary

The purpose of this position is to provide technical support and manage the technology infrastructure at the firm. The position will ensure that the firm’s technology systems are running smoothly, troubleshoot any issues that arise, and implement new technology solutions as needed. The IT Support Specialist will also play a critical role in maintaining the firm’s cybersecurity posture, ensuring that our data and systems are protected.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

75% Tech Support

• Ethical compliance with the SC Rules of Professional Conduct. 
• Administer and maintain the Firm's Microsoft environment, including Office 365, Exchange, and Active Directory.
• Install, configure, and maintain hardware and software systems, including workstations, printers, and mobile devices. 
• Provide technical support to staff, including troubleshooting hardware and software issues, and providing guidance on the use of technology tools and applications. 
• Manage and maintain the Firm's network infrastructure, including firewalls, routers, and switches. 
• Set up and run the technology for all firm meetings to include daily and monthly meetings, retreats and gatherings.

20% Cyber Security

• Monitor and analyze network activity to identify and prevent cyber threats, including malware, phishing, and other forms of cyber-attacks. 
• Develop and implement security policies and procedures to ensure the firm's data and systems are protected. 
• Conduct regular security audits and risk assessments to identify vulnerabilities and potential threats. 
• Attends required morning and monthly meetings. 

5% Other

• Performs other job duties and responsibilities as assigned. 

Work Environment

Work Hours:

Monday – Friday 8:30am – 5:30pm

Mobility:

Primarily sedentary, able to sit for long periods of time.

Physical Demands:

Ability to speak, see, and hear other personnel. Ability to communicate both in verbal and written form. Capable of using a telephone and computer keyboard. Able to lift up to 40 pounds. Ability to travel within the facility and to other locations as required.   

Posting Requirements

Work Authorization/Security Clearance Requirements:

Authorized to work in the United States.

Affirmative Action/EEO statement:

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education / Experience

• Minimum High School Diploma required, Associate’s or Bachelor’s degree preferred. 
• 1+ years of experience in IT support or a similar role, with a focus on Microsoft management and cybersecurity. 
• Strong technical skills in Microsoft technologies, including Office 365, Exchange, and Active Directory. 
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues. 
• Strong interpersonal, communication and writing skills.

Competencies

• Superb written and verbal communication skills.
• Strong time-management skills.
• Flexibility and a willingness to problem-solve.
• Ability to maintain the highest level of confidentiality.
• Empathy and compassion for clients and co-workers.
• A readiness to embrace and capitalize on evolving technology.
• Prioritization of collaboration, efficiency, and timeliness.
• Enthusiasm for community involvement and the Jeffcoat brand.

Work authorization/security clearance requirements

Authorized to work in the United States.

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.