IT Support Specialist

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Purpose

The IT Support Specialist plays a key role in maintaining a secure, efficient, and user-focused technology environment. This position provides expert-level support across a variety of platforms, including enterprise endpoints, mobile devices, identity systems, and critical business applications. The role functions as a strategic escalation point, an operational leader in endpoint management and mobility, and a contributor to continuous improvement initiatives across IT.

Key Responsibilities

Technical Leadership and Support

• Deliver expert guidance and hands-on resolution for complex technical issues involving desktop environments, mobile platforms, ERP systems, and enterprise applications.
• Serve as a critical escalation resource, applying advanced diagnostic skills to ensure service continuity.

Endpoint and Mobility Management

• Administer, optimize, and enforce policies across endpoint and MDM platforms such as Intune, SCCM, and JAMF.
• Lead initiatives related to device compliance, patching, software deployments, and configuration standardization.

Identity and Access Governance

• Manage and maintain secure user access through identity platforms such as Active Directory, Okta, and Azure AD.
• Enforce multi-factor authentication and assist in access provisioning across systems and applications.

Field Services and Project Coordination

• Coordinate branch technology deployments and support physical infrastructure rollouts as needed.
• Collaborate with InfoSec, system engineering, and application teams on cross-functional projects, including upgrades, integrations, and compliance efforts.

Documentation and Process Improvement

• Develop and maintain SOPs, technical documentation, onboarding resources, and knowledge base content.
• Identify service gaps and propose process enhancements to improve support efficiency and user satisfaction.

Team Collaboration and Mentorship

• Provide guidance and knowledge sharing to junior team members.
• Foster a collaborative environment through active participation in team development and training efforts.

Key Competencies and Skills Required

·  Proven experience in enterprise IT environments supporting systems, endpoints, and mobile platforms.

·  Advanced troubleshooting capabilities across a variety of hardware, software, and networked systems.

·  Proficiency with endpoint and MDM platforms, identity management tools, and ERP/business applications.

·  Strong communication, prioritization, and organizational skills.

·  Demonstrated initiative, ownership of deliverables, and ability to work independently in a dynamic setting.

Minimum Qualifications

·  Knowledge and skills commonly found in individuals with 3–5 years of IT support experience.

·  Experience with endpoint or mobile device management platforms and enterprise identity systems.

Preferred Qualifications

·  Relevant certifications such as CompTIA Security+/Network+, Microsoft 365 Certified, or equivalent.

·  Experience leading endpoint deployments, field services coordination, or compliance enforcement.

·  Exposure to ITSM systems like ServiceNow or Jira.

Physical Demands

• Ability to lift up to 25 pounds.
• Ability to sit or stand for extended periods.
• Manual dexterity to operate standard office equipment.

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance

• Flexible Spending Accounts and Health Savings Accounts

• Company-paid Life Insurance

• Short Term Disability

• 401(k) Plan

• Paid Time Off (PTO) - plus paid holidays

• Parental Leave

Voluntary benefits:

• Vision

• Long-term Disability

• Voluntary Life and AD&D Insurance

• Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.