IT Support Specialist - Charlotte, NC

IT Support Specialist
Location: Charlotte, NC – Southwest near CLT airport
Salary: $31.25 per hour + Full Benefits  
Benefits: Medical, Dental, Vision, Life, Disability, 401k w/match, Holidays, PTO- 20 days!
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 or 9-6 pm ET; 40 hrs.
Travel: Minimal; occasional domestic (1-3x per yr.)
Start Date: ASAP
Sponsorship is not available

IT Support Specialist Description

Our client, a global leader in industrial manufacturing and supply chain solutions, is seeking a hands-on IT Support Specialist to support a global employee base across the US, Europe, and Asia. This is a high-impact role where you’ll be the go-to resource for troubleshooting, problem-solving, and keeping day-to-day operations running smoothly. You’ll work across a broad tech stack—primarily within the Microsoft ecosystem—supporting everything from user access and devices to critical business applications like Dynamics 365. This is more than just ticket-taking; you’ll own issues from start to finish, partner with internal teams, and play a key role in delivering a seamless IT experience across the organization. If you enjoy working directly with people, solving real-time problems, and being in the middle of the action, this role offers strong visibility, variety, and the opportunity to grow within a global IT environment.

IT Support Specialist Responsibilities

•    Log, track, and resolve IT incidents 
•    Provide Tier 1–2 support for hardware, software, and user access issues
•    Troubleshoot and support Microsoft 365, Windows, and macOS environments
•    Support enterprise applications, including Dynamics 365 (D365)
•    Manage user accounts, permissions, and access via Active Directory
•    Respond to support requests via phone, email, and ticketing system
•    Escalate complex issues to internal IT teams or third-party vendors as needed
•    Provision, configure, and deploy IT equipment (laptops, desktops, peripherals)
•    Support onboarding and offboarding processes for new and existing employees
•    Maintain and update knowledge base documentation and user guides
•    Collaborate with internal teams to ensure timely resolution of technical issues

IT Support Specialist Qualifications

•    3+ years of IT support experience required
•    Active Directory experience required
•    Proficiency across the Microsoft 365 ecosystem (SharePoint, Teams, OneDrive, etc.) 
•    Experience working within a ticketing/support system 
•    Ability to work onsite in Charlotte, NC required