IT Support Specialist

Job Summary:

Responsible for providing intermediate technical assistance and support related to information technology systems, hardware, or software; respond to queries, run diagnostic programs, isolate problem, and bring the issue to resolution; participate as a team member and quickly and effectively respond to submitted support issues; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; work to maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and electronically; typically work under general supervision, while performing assignments that are varied and that may be somewhat difficult in nature.

Qualifications:

• Education: Associates Degree or higher required
• Experience: 3+ years related experience
• Skills: Customer service orientation, Intermediate troubleshooting, complex problem-solving, critical thinking, time management, judgment and decision making

Essential Duties and Responsibilities:

• Provide technical assistance to assigned base of students, faculty, and staff via face-to-face, telephone and electronic communication.
• Respond to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble in a problem-tracking database; follow-up as necessary.
• Diagnose and resolve day to day operations issues.
• Assist users with software and hardware issues.
• Research solutions utilizing knowledge bases, white papers, and vendor documentation; serve as a liaison between technical staff and end users to resolve problems and concerns.
• Maintain daily performance of Information Technology.
• Contribute to technical documentation and FAQs in appropriate areas.
• Identify and refer unresolved hardware and software problems for resolution.
• Manage equipment setup and deployment for new faculty and staff using standard home, images, and software.
• Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems.
• Work with network or system managed applications to administer device level support and policies.

Additional Information:

$42,000 - $67,000 based on experience

37.5 hours per week.  Monday - Friday, 8:00am - 4:00pm

Rotating on call

Travel between locations

SCASD strongly encourages diverse candidates to apply.

The State College Area School District is an Equal Opportunity Employer.