IT Support Specialist
Region VII Area Agency on Aging
On-site
Bay City, Michigan, United States
IT Support Specialist
Region VII Area Agency on Aging is accepting applications for a highly motivated IT Support Specialist. Choose a challenging and rewarding career where you can enjoy a deep sense of personal satisfaction by making a positive and meaningful difference in the lives of others. We are a growing non-profit organization based in Bay City, MI. We believe in advocating, planning, developing, and supporting a comprehensive system of quality care and services designed to achieve the optimum level of health, well-being, and independence of people as they age.
Purpose of the position
Under the direction of the IT Manager, this position provides Region VII AAA personnel with IT (Information Technology) technical support related to computers and equipment; maintains the Local Area Network (LAN); troubleshoots, repairs, and maintains all IT related equipment; safeguards information systems assets by identifying and solving potential and actual security problems; installs hardware and software systems; responsible for setting up all IT, phones, faxes, printers, computers and laptops for personnel usage; seeing that all security measures are in place for HIPAA compliance; and maintains IT inventory for site.
Responsibilities and Duties
- Provide hands-on technical support to employees for hardware, software, and networking issues.
- Install, configure, and maintain workstations, printers, mobile devices, and peripherals.
- Perform routine maintenance and system upgrades in accordance with IT and HIPAA policies.
- Monitor and troubleshoot LAN/WAN, VPN, and wireless network connectivity.
- Respond promptly to service desk tickets and document resolutions.
- Collaborate with remote support and vendors as needed for issue resolution.
- Support video conferencing equipment and meeting room technology.
- Maintain inventory of IT assets, tools, and supplies.
- Enforce company IT policies and data security best practices.
- Provide training and guidance to users on system usage and best practices.
- Work closely with the IT Manager to prioritize goals and needs as set forth in the Disaster Recovery Plan
Requirements for this position
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 3+ years of experience in IT support, preferably in an on-site or field technician role.
- Strong knowledge of Windows and iOS operating systems.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with Microsoft 365, Active Directory, and endpoint security tools.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to lift and transport equipment as needed.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Must be willing and able to travel within all ten counties of the region (and at times out of region) in reliable transportation.
Why join our Team?
- Medical, Dental and Vision Insurance Offered (100% of premiums are employer paid)
- Health Savings Account (Annual Employer Contributions)
- Competitive 401K Retirement Plan, with Employer Contributions
- Short Term/Long Term Disability (Company Paid)
- Paid Time Off
- 13 Paid Company Holidays
- Life Insurance (Company Paid)
- Exceptional Work Environment where all team members are valued
- Student Loan Forgiveness
- Tuition Assistance & Training Opportunities
OSHA CATEGORY: This position in the regular course of business would not encounter any tasks or situations involving exposure to bodily fluids.
PHYSICAL DEMANDS: The duties of this position are consistent with those of a regular office work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Region VII Area Agency on Aging is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability or protected veteran status.
Region VII Area Agency on Aging is an EEO employer-M/F/Vets/Disabled