IT Support Specialist
master-TMSTo support the teams working on our exciting projects, we are looking for
Simon-Kucher is
seeking an IT Support Specialist to join our Global IT Support team.
This is a full-time support-level position as
a member of the Global IT Support team based out of the Boston office. This
position will provide direct contact and support for local and worldwide
users. The successful candidate will possess a can-do attitude, and the ability to work in a fast-paced
environment with tight deadlines. The IT Support Specialist can effectively
prioritize tasks and responsibilities. The position is dynamic and highly
rewarding. You will interface with some of the
brightest minds and enjoy a rich corporate culture in a fast-growing company.
- Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
- Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way.
- Enjoy balance and flexible working. Be empowered to do your best work – whether it’s from home or in the office.
- Prioritize your health and well-being. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
- Invest in your future. All US and Canadian employees enjoy 401(k) & RRSP benefits with company matching.
- Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.
- Providing technical assistance to users and clients experiencing issues with their computer systems, software, or hardware.
- Troubleshooting and diagnosing problems related to network connectivity, software functionality, and hardware issues.
- Assisting in the setup and maintenance of company IT equipment
- Responding to and resolving technical issues via email, video conference or in-person
- Ensuring timely resolution of incoming tickets
- Maintaining hardware inventory and equipment orders when necessary
- Organization Background:
- Corporate background in a global environment
- Experience in comparable service industries is considered beneficial but not strictly required
- Education & Experience:
- Bachelor’s degree and/or 2+ years of relevant experience in a global IT Desktop Support environment. Additionally, other education, training, or experience may be considered in place of a degree.
- Certifications are a plus
- A solid understanding of Microsoft Windows operating systems (Windows 10), end-user client applications, professional business applications, and underlying technological concepts, including basic TCP/IP networking
- Able to troubleshoot remotely to address end user incidents & requests
- Able to adhere to company IT policies and established best known practices
- Personal Skills:
- Strong initiative and self-starter
- Solid communication skills
- Ability to document and communicate organizational procedures effectively
- Solid time management and organizational skills to integrate into a global workflow
- Demonstrated problem solving ability in a logical and methodical manner
- Ability to work effectively and efficiently in global teams
- Robust ability to pick up new technical procedures and use them in daily work routines (in other words a certain intellectual capacity for technical challenges)
The pay range for this position in Boston is $70,000-$80,000/year. Compensation may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 13 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
Simon-Kucher
is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.
Simon-Kucher is an Equal Employment Opportunity (“EEO”) employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or militarily status, or any other legally protected status.
We believe in building a culture that embraces diversity, equity and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, great things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.
Simon-Kucher North America Talent Acquisition Team
RecruitingNorthAmerica@simon-kucher.com
simon-kucher.com/careers